Cedar Practice - John Scott Health Centre

The practice is generally very good and they have worked hard to keep access open during the pandemic for which I am very grateful. Most staff are very kind and helpful. However, there is one receptionist who is always immediately rude and antagonistic. I always actually feel quite upset after my interactions with her. I appreciate that the receptionists are under a lot of pressure and that some patients can be difficult, but I am never rude to her and would appreciate the same in return. Other members of the reception team have gone out of their way to be really kind and helpful which I very much appreciate, especially under the circumstances.

It gets a bit confusing remembering when you are supposed to call about what.

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Friendly, welcoming staff, caring and kind doctors.

Maybe made online access more available during pandemic? But appreciate a lot going on!

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This is more of a complaint than feedback. Recently I needed a repeat prescription of my regular medication : prednisolone. When I went to my local chemist, I discovered yet again that it was for 1mg, though I have been on 10mgs for months, following my consultant’s advice. This is not the first it happens, probably the 3rd or 4th. I called the practice to request a change explaining that I had completely run out of the medication. The lady said it was late in the day for the doctor to do it, ( past 1300), that I would need to wait for 48 hours and in any case it would be the same dose (1mgs) as that’s what was on my record as a repeat. I explained that I didn’t have any left and cannot be without medication. She just kept repeating the same information, no understanding or offer to try at least! I went back to my chemist and got the 1mgs as a temporary solution, showed her a letter from the consultant to myself and my GP dated back in August that I was on 10 msg, requested that she took a photo of it and email it to the practice, which she kindly did. I went again the following day and requested the 10mgs (2 fives) because the 1 msg was going to run out in a few days. She gave it to me as ‘patient’s request’, but I had to pay twice for the same medication! Is that fair? I’m paying twice for miscommunication between the doctor and the staff because the letter from the hospital is there. I’m also paying twice because someone is either too rigid or doesn’t want to do her job properly. I’m paying twice in this current climate where work is really scarce. I and my family have been with the Cedar practice for over twenty years and do not wish to change, so I really hope that something will be done soon to address this. Thank you Ms M. Chaieb

When I went for my flu jab last week, I tried to book an appointment with my GP to try and resolve this. I was told that I should call back the following morning to book one for the following week: more rigidity!

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Impossible to get in touch by phone early morning - they always claim to be busy but I have seen receptionists chatting with each other and ignoring ringing phones. Doctors OK but receptionists are very unsympathetic and think the service is run for their convenience.

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The doctors are very good, Dr Shier in particular is a knowledgeable, caring GP. However the reception staff are shockingly rude and unhelpful. It is ridiculously hard to get an appointment, the process seems to change weekly and anyone with a job has no chance of getting a time that is convenient.

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