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The practice is generally very good and they have worked hard to keep access open during the pandemic for which I am very grateful. Most staff are very kind and helpful.
However, there is one receptionist who is always immediately rude and antagonistic. I always actually feel quite upset after my interactions with her. I appreciate that the receptionists are under a lot of pressure and that some patients can be difficult, but I am never rude to her and would appreciate the same in return.
Other members of the reception team have gone out of their way to be really kind and helpful which I very much appreciate, especially under the circumstances.