Calsayseat Medical Group

Calsayseat Medical Group 2022-09-22 Person 2 5 0

Uncaring Rude Doctor that I can never get to see always phone appointments. Had arguments with my Doctor last twice we talked because she keeps interrupting is condescending and quite frankly rude. You should change your Job you are too cold to be a Doctor I won’t name you but you know who you are. Thanks for hanging up on me today, only to call back 10 mins later and pretend something went wrong with the call.

Employ more Doctors that actually care about people when they have health issues. Employ more Doctors that will listen to patients and not look to argue and belittle. Employ Doctors who will prescribe medication that works best for patient and not say things like well this medication should work exactly the same when it doesn’t.

Calsayseat Medical Group 2022-08-08 Person 0 5 0

Phoned in but couldn’t get past receptionist -all I wanted was some advice from a doctor re my blood pressure treatment (blood pressure drops drastically at times).She says she is only following instructions from doctors which I have to accept is true but simple common sense doesn’t seem to apply any more -my appointment was not for today or tomorrow , just at some time to discuss with a doctor -just wondering if we have a health service anymore!!!!

Everything in this case

Calsayseat Medical Group 2021-07-28 Person 2 5 0

I’ve never posted a review but I just had the worst experience here. I’ve been with this practice about two years now and it’s been okay apart from the months wait to get an appointment and how they “assess” your symptoms to see if they send you to a nurse or a gp. However, recently I waited for a month to get an appointment for a simple blood test (5min maximum) and the day of the appointment it’s raining like crazy - given that I walk here I am right on time. I am waiting outside and the receptionist is not there, so I wait for about 5-6 minutes. Once she finally shows up she proceeds to say that I am late, therefore she didn’t even let me go into the building and told me there was no way they could see me today anymore. It was 7am and no one else was in the waiting room. I told the receptionist I could wait inside as long as I had to, but she did not let me and I’ve had to reschedule a new appointment a month from now (again). I believe this is not acceptable in a clinical environment, and they should train or change their reception staff as they are rude and not helpful

Change the reception staff.

Calsayseat Medical Group 2020-02-26 Person 2 5 0

The doctors, when I've seen them, have been helpful and professional. The duty doctors usually return phone calls when requested. The receptionists have reduced me to a state of apoplexy taking on the role of the doctor, asking for details of symptoms (not their business) and giving advice even I knew was inappropriate and refusing to let me speak to a real doctor. Training receptionists to have a more helpful and less patronising attitude to patients would improve an otherwise good practice. When people want to speak to a doctor, they want to speak to a doctor, not be fobbed off by someone who knows less about their situation than than they know themselves. Sometimes in the afternoon it's impossible to get through to anyone.

Calsayseat Medical Group 2019-02-09 Person 3 5 0

reception staff have become more helpful. this makes a big difference as first point of contact.