Share review of Calsayseat Medical Group

Calsayseat Medical Group 2021-07-28 Person 2 5 0

I’ve never posted a review but I just had the worst experience here. I’ve been with this practice about two years now and it’s been okay apart from the months wait to get an appointment and how they “assess” your symptoms to see if they send you to a nurse or a gp. However, recently I waited for a month to get an appointment for a simple blood test (5min maximum) and the day of the appointment it’s raining like crazy - given that I walk here I am right on time. I am waiting outside and the receptionist is not there, so I wait for about 5-6 minutes. Once she finally shows up she proceeds to say that I am late, therefore she didn’t even let me go into the building and told me there was no way they could see me today anymore. It was 7am and no one else was in the waiting room. I told the receptionist I could wait inside as long as I had to, but she did not let me and I’ve had to reschedule a new appointment a month from now (again). I believe this is not acceptable in a clinical environment, and they should train or change their reception staff as they are rude and not helpful

Change the reception staff.