Share review of Calsayseat Medical Group

Calsayseat Medical Group 2020-02-26 Person 2 5 0

The doctors, when I've seen them, have been helpful and professional. The duty doctors usually return phone calls when requested. The receptionists have reduced me to a state of apoplexy taking on the role of the doctor, asking for details of symptoms (not their business) and giving advice even I knew was inappropriate and refusing to let me speak to a real doctor. Training receptionists to have a more helpful and less patronising attitude to patients would improve an otherwise good practice. When people want to speak to a doctor, they want to speak to a doctor, not be fobbed off by someone who knows less about their situation than than they know themselves. Sometimes in the afternoon it's impossible to get through to anyone.