Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
930
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-05-05
Person
4
5
0
5th May 2022
All the nurses are great and receptionist's are fab
Suggested improvements
Nothiing
5th May 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this lovely review - it is welcomed and most appreciated. Best regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-04
Person
4
5
0
4th May 2022
When I have been to Beversbrook Medical Centre it has looked clean and tidy.
My recent experience was on the telephone with a receptionist named Megan. Over a period of three weeks I had telephoned to request the new medication recommended by a consultant. For whatever reason the requests were never actioned. Megan investigated for me while I waited on the phone and she came back to me to say the request would definitely be dealt with as it had now been passed to a doctor to be actioned and she would ensure it was sorted out.
Megan telephoned the next day to say the medication was ready for collection at the pharmacy. Megan was very polite and courteous throughout. Most of all she was proactive to ensure a good outcome. I am very grateful to her as needless to say I was getting very frustrated.
Suggested improvements
On occasions I have been told someone would contact me but no one has. Perhaps a system flagging that a patient needs contacting once action has been taken. Call handlers/receptionists, the first point of contact for a patient, should be encouraged where possible to be proactive and follow through to informing patient of action taken.
I appreciate surgeries are very busy and under staffed at times.
5th May 2022
Response from Beversbrook Medical Centre
Good Morning - Thank you for taking the time to write this lovely review. We will be happy to share with Megan who will be delighted to hear she met your needs. Your improvement message reference proactive follow up care will also be sahred with the wider team. Many thanks & best regards Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-28
Person
5
5
0
28th April 2022
I had a brilliant experience at Patford House. Helpful receptionists booking my appointments. Wonderful nurse practitioner Fiona who took the time to properly listen to my problems and refer me to the right people.
Suggested improvements
I have never had a bad experience in 3 years at the surgery.
29th April 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank you so much for taking the time to write this positive review, I will be sure to share the with reception team and of course Fiona. Your review is appreciated and most welcomed. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-21
Person
4
5
0
21st April 2022
It is a very professional surgery.
Suggested improvements
Nothing
22nd April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for this very welcomed comment about the Surgery. Regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-04-20
Person
4
5
0
20th April 2022
When I was waiting to book in today I witnessed
another patient being rather rude to the reception staff. WHY!! Is there any need we all know it’s not their fault.
Suggested improvements
Get more phone lines it is a joke trying to get through
22nd April 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this review, it is welcomed and most appreciated. We are sorry to hear what you witnessed, our receptionists do often have difficult situations to handle and rudeness it not acceptable, they really do try their best to help. Difficulties with the phone are under constant review and the aim is always to improve on call handling, in additions to telephone calls we do welcome SystmOnline messages and emails, you will find information reference these services on our Website. Thank you again for your time and comments. Regards - Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s