Beversbrook Medical Centre

Beversbrook Medical Centre 2023-08-14 Person 0 5 0

Appalling service. Waited on phone for 30 mins before call was answered. Requested a call from a clinician ( having been told I need to speak to one for a repeat prescription) only to be told I can have a phone call appointment in about 3-4 weeks or do an online appointment request and this has to be done first thing in the morning for a call back.

Answer the phone and provide a service!

Beversbrook Medical Centre 2023-08-14 Person 0 5 0

I have been trying to get in contact with a doctor for over a week, I have tried both online services and calling the surgery and been unsuccessful in speaking to a doctor despite also being referred to the surgery by a pharmacist. Receptionist are less than willing to help me and insist I use the website which is unclear and unhelpful. When I finally managed to get my “patches” request viewed by a doctor they didn’t bother helping and just forwarded it to the pharmacist despite it being a clear infection needing antibiotics which was confirmed by the pharmacist. I am still yet to speak to a doctor and having to try the “same day urgent care option” which was previously fully booked.

It would have been helpful if the receptionist actually helped and gave useful advice. I find it appalling that I ring up and ask to book an appointment to be denied and told to use a website.

Beversbrook Medical Centre 2023-07-27 Person 0 5 0

Called the surgery today for an appointment, not necessarily urgent today but in next couple of days would have been fab. To which a rude lady answered the phone offered 4 weeks time or same day urgent care which I had already tried and was full. The lady on the phone replied with well what do you want me to do …. Seriously what has become of this surgery? They seem to go through staff daily, managed poorly which I assume is down to practice manager. How is no action being taken with this surgery !?

Have more empathy for patients who are clearly poorly and need gp treatment

Beversbrook Medical Centre 2023-07-26 Person 1 5 0

Process for getting an urgent appoint appears designed to confuse and obstruct. Calls are ignored / handed off to website and the website drops your request as no appointments are available. Very poor process that needs improvement.

Given an appointment over the phone. Schedule an appointment from the request once reviewed.

Beversbrook Medical Centre 2023-07-25 Person 1 5 0

If you ring for an appointment you are told to use same day urgent care or patches or your details are passed to the bookings team who then give an appointment via text. Phone reception and get given the wrong information or they are not able to do anything to help. Difficult to speak to a GP of choice, reliance upon external companies to provide GP support. Very dependant on patients being tech savvy and to jump through hoops to get appointments.

Be able to book appointments with your GP at the surgery (not wait weeks!) Speak to clinical staff onsite rather than through external companies who do not know you, yes they can read a medical record but very difficult to follow up from a different clinicians decisions and treatment plans.