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Beversbrook Medical Centre
2023-07-27
Person
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5
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27th July 2023
Called the surgery today for an appointment, not necessarily urgent today but in next couple of days would have been fab. To which a rude lady answered the phone offered 4 weeks time or same day urgent care which I had already tried and was full. The lady on the phone replied with well what do you want me to do …. Seriously what has become of this surgery? They seem to go through staff daily, managed poorly which I assume is down to practice manager. How is no action being taken with this surgery !?
Suggested improvements
Have more empathy for patients who are clearly poorly and need gp treatment
1st September 2023
Response from Beversbrook Medical Centre
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to do this. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor