Bethesda Medical Centre

Bethesda Medical Centre 2018-09-28 Person 3 5 0

Getting an appointment is very difficult unless your on the doorstep at 8am, which is sometimes not possible and future appointments cant be made which is very frustrating. It would be good to be able to make future appointments on the website which at present you cant do. The receptionist are very good l have not had anything but respect from them and they do thier utmost to help. The only downside to the practice is the appointments if this could be sorted It would be supurb.

Bethesda Medical Centre 2017-11-22 Person 1 5 0

Appointment system a mess, on phone for for 20 minutes is common. Impossible to get an appointment signing 3 days, emergency only. Reception , Secretary, Very slow , if they don't forget at chasing up problems for you, Prompted to take telephone consultation with Dr, timewasting as you need an in person appointment later. Receptionists can be surly and rude.

Bethesda Medical Centre 2017-10-17 Person 1 5 0

My daughter has depression has not seen her own dr through all of this and because she thought the receptionist said 9:10 instead of 8:50 they have removed her from the surgery we as a family have been there for over10 years and all that time the woman who is office manager sue Clark has shown nothing but contempt for us..... she is the one who has decided this and is pretending it’s her own doctor that she’s never seen has......my daughter still has not been treated correctly for depression and feels worse than ever .... these are the people you are supposed to count on when u feel poorly and desperate You should not have to fight... And yet that is what we are doing we are fighting for our girl to be accepted as a patient....as she desperately needs some kind of treatment...... the way we have been treated is disgusting!!!!!!

Bethesda Medical Centre 2017-08-14 Person 3 5 0

Lots of mistakes being made lately. Not being informed of medication reviews until prescription isn't there to collect, appointments booked with the wrong doctor, prescriptions not issued when they were meant to be and long waits and arguments trying to fix it. The receptionists are really helpful but it's just a constant hassle seeing a gp and fixing their mistakes.

Bethesda Medical Centre 2017-07-26 Person 2 5 0

I called for an appointment. I was advised to call back first thing in the morning. when attempting this, it took approximately 2 hours to get through, only to be told to call back in the morning again (i was very late to work). I explained an informative advert i had recently seen advising anyone with a persistent cough to contact the GP. I think 2 months is "persistent". I explained this and was offered an appointment that day. This may sound like a good result. But i should add that the person deciding whether or not i receive medical attention is not medically trained. I politely questioned (honest, no sarcasm or ill manners) how in one call i had gone from no appointment to having one. They simply replied with my appointment time and hurried me off the phone. I attended the appointment the next day and used the digital sign in machine. The details and appointment time were a different patient. I approached the reception station and stood patiently at the wait point to be called. After a few second, i was prompted to step forward. I had noticed the staff member holding her phone. I could see it on the desk. Facebook was still open. I pointed out the machine error. The response "if you'd like to take a seat" with a signaling hand gesture. I would of thought a member of the public seeing other patients appointment details is worth mentioning. But oh well..... When i saw the doctor, the usual questions both generic and specific to my reason for attendance. The thing that really ticked me off and made me write this was that he didn't believe i don't and have never smoked. He kept asking with a kind of "oh come on" tone and added "you must have tried one when you were younger". To add some context, I run regularly, am fit and healthy (touch wood) and was being passively accused of lying. This was before any form of medical examination took place.