Ballyclare Group Practice
Ballyclare Health Centre, George Avenue, Ballyclare, Co Antrim Northern Ireland, BT39 9HL 43 reviewsReviews
It took about 100 calls over two days to obtain a GP call-back. He claims to have called back but did not ring my telephone number. Staff extremely unhelpful and arrogant.
Absolute joke of a practice, unable to get through on the phones, receptionists that don't make appointments, if you do manage to get seen it's for less than 5 mins and the issues are not sorted.
Just forget about this clinic if you are employed, expected to call at an unknown time in the mornings to tell some non medical person your issues and they decide to pass on your information to a doctor, your then expected to wait all day for a call back at any time and then if you can't get down there and then to see them tough, try again another day.
Absolute joke of a clinic and the should not be getting a single penny from the NHS for the service or lack of they are providing.
It is the most obstructive system. Only geared for those who don't work,; those who can sit by the phone for at least an hour to get through....then the rest of the day to wait for a callback. It took me 120 phonecalls recently just to order a script (which SHOULD have been added to online meds). As a nurse myself, i FULLY understand the current pressures. However, this surgery has had MAJOR issues since we'll before COVID. Bloods or scans are done and NO follow up for the patient.
Website completely out of date. So difficult to get appointments and prescriptions - even medications on the online ordering service are not keep updated. Patient records are so out of date they appear unaware of patients' conditions, so much so that you often have to plead your case for required treatment.
Don't know how they will cope with all the new housing and potential patients coming to Ballyclare.
Website completely out of date. So difficult to get appointments and prescriptions. Take an age to answer and are rude when they do.
Resources
Short link to review Ballyclare Group Practice: http://iwgc.net/eb8et