Ashlea Medical Practice - Linden House

Ashlea Medical Practice - Linden House 2023-09-26 Person 4 5 0

Contact through th website or by phone is terrible. I have been tryoingto get the results of a blood test. It seems impossible to do and being caller number 1 in a queue for over 40 minutes suggests no-one is actually answering the phone. Accepting that the website doesn't work, surely bettetr communication arrangements should be made. It is the one area that really lets the surgery down as in all other areas, they are great.

Improve your communication methods or get the website fixed so that emails can be sent.

Ashlea Medical Practice - Linden House 2023-02-24 Person 4 5 0

Once again the Nurse Clare Lieske was very patient very helpful very understanding and explained everything clearly. Clare’s advice and treatment is fantastic

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Ashlea Medical Practice - Linden House 2023-02-10 Person 4 5 0

I have been seen by the Practice Nurse Clare Lieske for the last 3 weeks her treatment and advice has been absolutely fantastic . With what Clare has done as I say treatment and advice has made things a lot more comfortable for me

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Ashlea Medical Practice - Linden House 2022-04-27 Person 2 5 0

Since the pandemic, the service at Linden House surgery has been diabolical. You request to see a Dr, and the best they can do is offer a phonecall 8 days later. The pandemic is over now, so not really sure why the surgery is still working as they were throughout covid. The receptionists are obstructive and unhelpful. One I dealt with today was very rude and condescending. She spoke to me like I was a complete imbecile. Since you are no longer allowed to sit in the waiting room, everybody queues near the receptionists which mean there is no privacy.

Allow the waiting room to be used, so there isn’t people waiting near the receptionists to allow some privacy. Give the receptionists some CPD in manners and respect.

Ashlea Medical Practice - Linden House 2022-04-19 Person 0 5 0

I am writing, not to complain about the staff or any of the services you provide once an appointment is made but about the ludicrous amount of time it takes to get through to the surgery. On several occasions we have had to call the practice and the amount of time we have been on the phone has been extortionate. My wife was expecting a call from the nurse to book an injection for travel and was told she would be contacted to book the appointment. She received information about a pre-booked appointment for tomorrow which she can't make due to work commitments. When she tried to call the practice to rearrange she was on the phone for 57 minutes and was still number 6 in the queue. I have had to go online and cancel the appointment and ask that the original call is made so that an acceptable time and date for an appointment can be made. When I originally called the surgery to ask about the procedure for the injection I was on the phone for over 40 minutes and when it answered I was immediately cut off so I went through the same process again and when I eventually got through to a member of staff I mentioned the fact the the phone waiting system doesn't seem to work properly. This was not the first time this has happened. This must be truly frustrating for someone that really needs to speak to someone and doesn't have the time or the inclination to wait for hours to get a response. You all do an amazing job and this is feedback not a complaint but if it's not mentioned you may never get to hear about the frustration the patients are going through. Kind regards Kevin

Answer the phones in a more timely manner! Look at the answering/call holding system as it is not fit for purpose.