Lewes Road, Forest Row, E Sussex, England, RH18 5AQ
Dear Dr. Miller, I cannot see that I need to come to the surgery to ask 2 questions: 1. Can I have a blood test to check my Vitamin B12 and D levels? 2. Would you consider prescribing Low Dose Naltrexone to see if my symptoms improve? I waited 4 hours for your call only to miss it because I was phoning your practice at the same time. I understand that you are very busy, but to keep someone on a phone vigil for that time seems inconsiderate. A text advising a more suitable time would have been adequate. Kind regards, Peter Davey
I have always had great care, but the only thing I think could be improved is the system of making an appointment. You are required to telephone on the day after 8.30am, the line is often engaged, and then by the time you get through all the appointments have been taken. It is not possible to book in advance. I now book online, but if you don't have internet access this is a problem.
Me and my family have been going to this practice for 9 years, I can honestly say that you get the best care and from the nicest doctors. The reception staff are also really helpful and friendly which is unusual compared to other surgeries that I know through family and friends. I feel in safe hands and the doctors are always attentive and thorough. Thank you for always being so wonderful
I find getting an appointment at the surgery almost impossible. The reception staff are very rude and I have been barked at many times by them. The surgery is always clean which is a real positive. I would always see Dr Baseley if this was possible because I find he actually listens and wants to make a difference. There are some doctors I would not want to see because they unfortunately come across as uncaring and bored with helping and seeing patients. I have tried to move surgery but unfortunately I couldn't.
The service provided by the surgery is outstanding. As a patient for 28 years I have nothing but praise for the services and level of care that has consistently been afforded to myself and my family. Dr Miller as the senior doctor has a wonderful team working alongside him from the cheerful helpful presence of the receptionists to the nurses and GP's. I cannot fault the surgery - indeed we are lucky yo live in a catchment area for this wonderful facility