Reviews
Last week I was told to call this week .
This week I have had great difficulty phoning you as I get cut off after 30 mins
.
When I persevered and eventually got through I was told to phone back later .
Your e consult page is only accessible at certain times and currently not open at all
This is not made clear on the recorded message
Finding your review page is difficult as its hidden
I rarely use the surgery but having to telephone at a specific time of day is often not possible. Even when I can call, after being on hold for a long period, every time I am told there are no appointments left.
Phoned in at 8.30 and was number 2 in queue. Waited 35 mins never got any further down the queue. Phoned in on another mobile started at number 24 in queue and got the phone answered in 25 mins whilst the original phone was still hanging on to be answered!!!!! By which time there were no appointments available.
Everyone at the Surgery are always very helpful, kind & considerate. Thank you to all the staff at Ashdown Forest Health Centre.
I wanted to provide some feedback as a surgery patient wanting an appointment.
I phoned yesterday morning to make an appointment for my daughter (grown up) as she was unable to call at 8.30.
It took me 15 calls before I got passed the engaged tone and then 15 minutes waiting to speak to a receptionist, only to be told all appointments had gone and I should call that after noon or the following morning.
I can forgive the half an hour process but with out any progress, only to start another half and hour process again with no guarantee of a different outcome is not acceptable and not inclusive.