Lewes Road, Forest Row, E Sussex, England, RH18 5AQ
Phoned to try and book a slot for an appointment to look into recurring abdominal pain, but was told I could only phone back at 8.30 in the morning to try and get an appointment. As I work full-time, that would mean taking a day off work on the off-chance of getting an appointment when the phone lines open. I now have no idea how to see a GP at the clinic to assess the problem.
The receptionist had a 'bored and why are you bothering me'' tone of voice and took the opportunity to ridicule me which, admittedly I gave her since I wasn't thinking straight, but she needs further training and an ounce of charm wouldn't go amiss.
The nurse I saw today, 19th January 2017, was not very receptive when I advised that I bruise easily when I have blood taken. Previously a lovely nurse said she would use a thinner needle and I have been advised by a hospital nurse that really, there is no reason to bruise if bloods are taken correctly. Today the nurse I saw said "you'll be all right" and carried on with her original needle. As soon as she removed the needle I knew there would be bruising. In fact I now have blood all over my pink jumper. I wish people would listen and NOT presume they know best.
My Wife and I visited from the Mayfield Practice in order to get the necessary Vaccinations for an up and coming Holiday. We cannot praise enough the help and advice we received from Sue, the practice nurse, who went out of her way to ensure that everything was promptly dealt with. She was most efficient and helpful as was the reception. Thanks so much for a great service. The Hopes
It would appear that the receptionists at this practice have been instructed to make it as difficult as possible to make an appointment to see a doctor. My wife is under the care of a doctor at the Princess Royal Hospital and if she gets a chest infection she has been told to see her doctor at the Ashdown Forest Health Centre as soon as possible. Try getting past the receptionist first! My wife had to ask to speak to the practice manager in order to get an emergency appointment. She was then prescribed antibiotics and the doctor was extremely concerned about her health. My own experience is no better. I have regular blood tests and have to see a doctor a week later in order to get a prescription. The receptionist was argumentative and obstructive - all I wanted was an appointment for the following week! Eventually she rang the practice manager who said that it was not a problem to book the appointment.