Lewes Road, Forest Row, E Sussex, England, RH18 5AQ
Although usually a great experience my partner visited today with our 18 month old twins and daughter age 6. She was unable to bring anyone to help look after the children in the waiting room and our 18 month-old daughter crawled into the receptionists area as the door had been left open. My partner went in to retrieve her, but she crawled in a second time. When my partner went in a second time to retrieve her and apologise, she asked them to keep the door closed so that the babies couldn't crawl in, but was told in blunt terms that they 'couldn't close the door'. After the doctor had seen our son, my partner (carrying both babies) and daughter came out to the waiting area and she had to put our daughter down again , who again crawled into the receptionists area. Our 6 year old went in to fetch her and was told by the receptionist that 'she would have to get her out'. My partner was very upset at being spoke to in this way and asked what she was supposed to do, when trying to shepherd twins and our daughter. The receptionist said she would close the door (too late now) and fortunately two very kind ladies in the waiting room helped my partner out to the car with the children and comforted her. This situation should never have happened. The door to the receptionist area should remain closed not least as the room contains confidential patient records. It would have been simple to have shut the door to ensure that children who visit cannot wander in by accident. There is no excuse for rudeness and an unwillingness to help a patient who is clearly under stress looking after two babies and a 6 year old. This was an example of poor patient care and poor attitude on behalf of the reception staff, none of whom came to help.
Luckily I don't have to come to the surgery often but when I do I always find the level of care outstanding. I'm always well informed and listened to by the doctors and all the staff are friendly and helpful. A lovely nurse today saw I bruised badly from a blood test last week so took a completely different approach by using a smaller needle and tube to the vial...has barely left a mark! My only criticism is it can be hard to see your assigned doctor but if they are popular I can understand that.
Since arriving here 18 months ago, I have experienced amazing professional care and attention. In addition to a thorough MOT on arrival and full integration of my past care regimen, I have been treated - during a health issue earlier this year - to unparalleled and ongoing treatment which has seen me safely through. My gratitude and thanks go out to all at the Centre.
Phoned to try and book a slot for an appointment to look into recurring abdominal pain, but was told I could only phone back at 8.30 in the morning to try and get an appointment. As I work full-time, that would mean taking a day off work on the off-chance of getting an appointment when the phone lines open. I now have no idea how to see a GP at the clinic to assess the problem.
The receptionist had a 'bored and why are you bothering me'' tone of voice and took the opportunity to ridicule me which, admittedly I gave her since I wasn't thinking straight, but she needs further training and an ounce of charm wouldn't go amiss.