Completely lacking people skills. I have a brain tumour which impedes my memory so I wrote a list of my symptoms but he waved his hand in the air and said 'I don't do lists'. Consequently I wasn't able to mention all the details. I went to see him for a follow up appointment and was in there for 3 minutes at the most. I had no further appointments mentioned and I have been left in limbo with progressively worsening symptoms which have left me with no quality of life. My GP has now referred me to Mr. Jacobs and I have an appointment to see him on 25/11/18 and I hope and pray he is better than Mr. Heafield.
The only way that I can describe Dr Heafield is disinterested. He has a straightforward manner which I appreciate. But lacks basic empathy. It seemed that I was an imposition that he "had" to deal with. Obviously, because I wasn't a private patient and there was no real monetary value. This is how I felt. I'm sure that he is an excellent doctor but probably better digging into peoples brains rather than dealing with them when they're conscious. The after experience has been just as bad. Cannot contact his secretaries, meds promised have not been documented to my GP. Contact promises made but not kept to. So all in all, not a great experience. So weeks after seeing him. Nothing has happened. The condition I have is worsening probably due to the stress of having to chase things up myself and not getting any actions. If you want someone to give you platitudes forget it. If you want action after the appointment then forget that also. I'm still here, still suffering from symptoms that could have been alleviated quickly and easily with a simple communication. Still chasing now. Current quality of care ? Zero.
Obnoxious, arrogant man who has no care or ‘bedside manner’ at when he should have some compassion and understanding of patients anxieties. I notice a review has been removed. I took my father to see this person and I will never forget that day as long as I live . He dismissed everything we tried to tell or ask him, made me cry with his uncaring attitude at a time where we were desperate for help. He did no examination, did not go into previous notes and records of my fathers and sent him home making him feel an inconvenience telling him there was no need for further tests. I had to carry my sobbing father back to the car. He died within the next two months. I detest this man and hold him responsible for the lack of professionalism, care and treatment my Dad could have had , resulting in his death. You may delete as you have another family members review but you will not stop our opinion of this man I truly believe should be struck off and suffer for his actions as we have.
I was quite surprised by the negative reviews of Dr Heatfield as my recent (first time) experience of him was totally different to the other reviews. I found him open, honest and forthright. Okay, he didn't mince his words, but that is something I find lacking in so many people around me and Dr Heatfield's direct approach was like a breath of fresh air. I didn't feel rushed by Dr Heatfield; he answered my questions and after me telling him at the beginning of the appointment that he needed to look directly at me due to my hearing loss, he did so. If you want simpering platitudes, I guess this is not the doctor for you.
I went to see this Dr today ,I was very nervous and scared anyway , I had completely shut down by the end of the visit and was a total wreck, he was so rude and arrogant. I understand he works under pressure, and while he may well be good at his job, manners are free ,as is reassurance, I have yet to go back and I'm totally dreading going, please try and work on this , I do believe you are a good Dr ,just please understand this is a scary time ,not just for myself but for others coming to see you too