I saw Dr Walker this morning and I was in an extremely distressed state. Unfortunately, she didn't seem to notice this or care how upset or ill I was feeling. I told her I was feeling suicidal and that I had been feeling like that for a while. She didn't appear to be concerned in any way and when I spoke about my extreme physical symptoms and that I had no control over my life and my body, she said I did have control and that I was just "feeling low" - as opposed to suicidally depressed - and that I couldn't do the physical things I wanted/needed to do because I "couldn't be bothered at the moment", when the truth was that I was physically incapable due to muscle muscle fatigue, weakness and exhaustion. She made me feel so much worse because she didn't believe me and I don't ever want to see her or speak to her again. I don't even want to be in the same room with her. She derailed my whole day - I'm still crying over it. She just thinks I'm a massive drama queen and that I like to whinge and moan. Nothing could be further from the truth. I don't want to argue with anyone - I just want a bit of support and for someone to listen and believe what I say. The fact is that she has NO IDEA what I am going through and she doesn't want to get involved. She practically blamed me for my own illness - fibromyalgia - and implied that it was my fault that I was/am ill and that I can miraculously make myself well without any help from anyone. She said I "have all the answers inside me" and demanded to know what I thought she could do for me and what I thought would help. And I thought, well I don't know - you're the doctor and that's why I've come to see you. She also said that I expect someone to "just do something to you" and I'll be better. Does she think I'm stupid? Obviously. Of course I don't think that. I'm just in a very dark place and her attitude and comments today were the last thing I needed - they finished me right off and I can't stop thinking about our encounter. And people in the NHS wonder why we have no faith in them - well now you know. I honestly wish I had never gone to see her. The whole time I was in the waiting room, I was fighting the urge to walk out of the door because I felt guilty even coming to the surgery with a situation I felt I had no control over and I wasn't sure what she could do to help me but I forced myself to sit there because I just didn't know what else to do and I desperately needed to talk to someone. But clearly, that person was not Dr Walker.
Dear Patient, I am very sorry that your consultation with me was not to your satisfaction on this occasion. I think it would be inappropriate to comment further on a public website, but It would be helpful if you would either make a further appointment to see me, or another doctor if you prefer, so that your concerns can be addressed more fully. You could also make a formal complaint about this matter if you wish, using the complaints procedure detailed on our website. Kind Regards, Dr Maggie Walker
Used to be good, quite frankly cannot be bothered to listen anymore. Very disappointed recently. Seems like it's more about targets and less about the patient.
Dear Patient, I was disappointed to read that you were unhappy following your recent consultation with me. It would be very helpful to the practice and to me specifically, if you were able to submit a more detailed report about your concerns. I would be happy to meet with you directly, or you could contact one of the Practice Management team. It is certainly never my intention for any of my patients to feel that I have not listened to them, and I can only apologise that you have had this impression recently. Kind regards Dr Maggie Walker
Dr Walker is a very caring and kind individual, who really listens to everything you say and takes into account any specific sensitivities a person might have. She was very understanding of my mental and emotional state when I first went to see her with my depression and she was in fact, the only person who grasped the seriousness of my situation. She has helped me in so many ways and is always willing and open to discuss all options available. She has referred me for psychotherapy and to the pain clinic, so I can get pain relief for my fibromyalgia. She has prescribed Amitriptyline to help me sleep at night and has supported me in increasing my antidepressants. She is a very good listener and never says that I've had ten minutes and I have to leave her office. She always gives you her full attention and her time. I never feel that I have to rush in and out of the appointment. I have never met a doctor quite like her - she is a rare breed. I will keep seeing her either until she retires or if I ever move out of this area b
Dr Walker is the most kindest, caring and understanding doctor I have ever met. She makes you feel completely at ease from the minute you enter her room. She always listens and is so easy to talk to. Even if she is running late she will make time for you and is always interested. She is very knowledgeable and vey thorough.
I have seen Dr Walker frequently over the past couple of years due to an ongoing condition, and she genuinely cares about her patients. Dr Walker is very professional and I feel I can trust her. She is extremely knowledgeable and I feel she always listens to my concerns without rushing me. Dr Walker is a fantastic doctor, we are all so luck to have her as our GP.