Why can't I make appointments with the nurse online Dr Shah is your best asset to Berrylands Surgery we want him back at the health centre He is a modern dr who cares and can converse with patients on layman terms And personal has been a great help and a friend in dealing with my health problems
I will probably be struck of the books for writing this but unfortunately if GPs don't receive honest feedback they cannot do better. I first saw this GP in 2009 because I had frequent colds, a blocked nose and couldn't do the amount of exercise I was use to. As my parents had both died of heart disease all my siblings and I engage (or in my case engaged) in as much physical activity as possible to decrease our risk. Later I saw other GPs in the practice and was diagnosed with Chronic Sinusitis by one of them. I also had frequent sores around my nose. They all decided this was herpes which is one of the differential diagnoses for those type of sores. (Interestingly two of my GP and paediatrician friends' decided it was different.) In 2010 he sent me to an ENT consultant after weighing me and finding I had put on over 10kg. He also did tests for iron, folate, thyroid and red blood count which came back fine. The ENT consultant told me to try salt water sprays as surgery may not cure my problem completely. In 2010/11 I went to work abroad over Winter and my condition improved. The country I was in had dry air there as the English Winter air is damp. I came back and pointed this out to him as I was suffering. He looked confused even though I attempted to explain the difference in humidity in different countries and why my symptoms where worse. I can only think he though I was allergic to tree pollen as other people I know with sinusitis are. I was given steroid nasal sprays by himself then the other GPs in the practice. Eventually after 6 months of suffering due to the damp weather I went to the surgery and saw a trainee GP. I was in tears I was fed up of being ill all the time so I had no social life, missed lots of time of work (I'm self-employed so if I don't work I don't get paid) and couldn't exercise. The trainee GP convinced him to refer him to the ENT again. When I got my ENT appointment I was asked for the first time what I was allergic to which is only something minor. The consultant looked up my nose and scheduled surgery. After having the surgery in January 2012 I ended up coming to the surgery a minimum of once a month to get nasal sprays as well as complaining I wasn't feeling well and point out I was still having sores around my nose. I saw him on one of those occasions and he said clearly to me that there was nothing wrong with me. In January 2013 I went to see the Nurse Practitioner. I complained that my hair had stopped growing since September and my nails had horizontal lines in and were crumbling. She did tests for a full Blood count, iron and vitamin D. I also managed to get her to give me topical antibiotics for my skin sore which actually cleared it. I got the test results back and it revealed I was neutropenic, which explained the skin sores, and had a vitamin D deficiency. While he missed I was neutropenic, - to be fair the childhood GP told my parents and my older siblings they were complaining about nothing when they took me to him with my strange rashes and bleeding - he should have been looking out for the symptoms of Vitamin D deficiency. This is because I have friends who are doctors including in General Practice and they have been told to look out for it. He also should not have stated there is nothing wrong with me. I personally feel he did this due to my sex and age as it's far easy and cheaper to fob people off if they return repeatedly complaining of vague symptoms and are costing them money in appointment time then to to actually listen to them and try and work out what their unusual symptoms are. I personally feel I wasn't listened to by him because of my sex and age. I put in a complaint about the reception staff's attitude to booking appointments and it seems he deliberately confused the new practice manager about practice policy. However in my complaint it mentioned nothing about his personal actions or even his name so I don't know why he felt it was necessary to do that.