Dr Dhiren Shah

I have already shared this with Dr Shah. As I waited in reception on a recent visit I watched Dr Shah help a patient who appeared to have taken ill in reception. Dr Shah’s care was moving to watch - gentle, calm, respectful and sensitive. He wheeled the patient away and even returned to collect his belongings. This quality of care comes from somewhere deep inside. Dr Shah is a special and dedicated Doctor.

This doctor and the entire Canbury practice is exemplary in every way. I and my family have been on their books on and off since the early 1990s and the service is super efficient and completely brilliant. I have been treated by doctors and hospitals elsewhere in the UK and abroad and never experienced the level of efficiency of the service provided by Canbury Medical Centre. All the doctors and all the support staff are lovely people, operating in a system where many people place little or no value on the NHS. I would like to thank them publicly for everything they do.

I have read a review which was posted above on the 6th Oct 2020 by someone. Unfortunately I suffered the exact same experience with Dr Shah re a close family member in the same year! It was as if the post could have been written by me. Absolutely shocking behaviour for a GP and unbelievable to think he is head of the surgery!! The stress and trauma it has caused me lives on even to this day!

Dr Shah is condescending, impatient, intolerant and thinks that it is acceptable to make a diagnosis of a very serious nature without even knowing or seeing the patient. Thank goodness it was not what he suspected even though he was adamant about it and said that her was 95% sure that this is what was wrong with the patient! Dr Shah has caused insurmountable amount of stress and anxiety in a very difficult situation. I cannot recommend this GP as a result of the above.

This is a great Medical Centre. Reception Staff pleasant and helpful. Booking the appointment was easy. No waiting on arrival and Dr Dhiren Shah is excellent. He’s patient, listens to the patient’s preferences and concerns, is friendly, has good knowledge and a sensitive manner, and is really on the ball. Couldn’t ask for more. Thank you all.

Most professional gp. He really listens all his patients and does everything he can to solve every problem. I wish ask doctors would be like him. Then NHS would be a better system

Why can't I make appointments with the nurse online Dr Shah is your best asset to Berrylands Surgery we want him back at the health centre He is a modern dr who cares and can converse with patients on layman terms And personal has been a great help and a friend in dealing with my health problems

Excellent doctor very thorough and very polite! Great doctor

I will probably be struck of the books for writing this but unfortunately if GPs don't receive honest feedback they cannot do better. I first saw this GP in 2009 because I had frequent colds, a blocked nose and couldn't do the amount of exercise I was use to. As my parents had both died of heart disease all my siblings and I engage (or in my case engaged) in as much physical activity as possible to decrease our risk. Later I saw other GPs in the practice and was diagnosed with Chronic Sinusitis by one of them. I also had frequent sores around my nose. They all decided this was herpes which is one of the differential diagnoses for those type of sores. (Interestingly two of my GP and paediatrician friends' decided it was different.) In 2010 he sent me to an ENT consultant after weighing me and finding I had put on over 10kg. He also did tests for iron, folate, thyroid and red blood count which came back fine. The ENT consultant told me to try salt water sprays as surgery may not cure my problem completely. In 2010/11 I went to work abroad over Winter and my condition improved. The country I was in had dry air there as the English Winter air is damp. I came back and pointed this out to him as I was suffering. He looked confused even though I attempted to explain the difference in humidity in different countries and why my symptoms where worse. I can only think he though I was allergic to tree pollen as other people I know with sinusitis are. I was given steroid nasal sprays by himself then the other GPs in the practice. Eventually after 6 months of suffering due to the damp weather I went to the surgery and saw a trainee GP. I was in tears I was fed up of being ill all the time so I had no social life, missed lots of time of work (I'm self-employed so if I don't work I don't get paid) and couldn't exercise. The trainee GP convinced him to refer him to the ENT again. When I got my ENT appointment I was asked for the first time what I was allergic to which is only something minor. The consultant looked up my nose and scheduled surgery. After having the surgery in January 2012 I ended up coming to the surgery a minimum of once a month to get nasal sprays as well as complaining I wasn't feeling well and point out I was still having sores around my nose. I saw him on one of those occasions and he said clearly to me that there was nothing wrong with me. In January 2013 I went to see the Nurse Practitioner. I complained that my hair had stopped growing since September and my nails had horizontal lines in and were crumbling. She did tests for a full Blood count, iron and vitamin D. I also managed to get her to give me topical antibiotics for my skin sore which actually cleared it. I got the test results back and it revealed I was neutropenic, which explained the skin sores, and had a vitamin D deficiency. While he missed I was neutropenic, - to be fair the childhood GP told my parents and my older siblings they were complaining about nothing when they took me to him with my strange rashes and bleeding - he should have been looking out for the symptoms of Vitamin D deficiency. This is because I have friends who are doctors including in General Practice and they have been told to look out for it. He also should not have stated there is nothing wrong with me. I personally feel he did this due to my sex and age as it's far easy and cheaper to fob people off if they return repeatedly complaining of vague symptoms and are costing them money in appointment time then to to actually listen to them and try and work out what their unusual symptoms are. I personally feel I wasn't listened to by him because of my sex and age. I put in a complaint about the reception staff's attitude to booking appointments and it seems he deliberately confused the new practice manager about practice policy. However in my complaint it mentioned nothing about his personal actions or even his name so I don't know why he felt it was necessary to do that.