A telephone call to the Surgery for advice was returned by Dr Black within the arranged times. I explained my symptoms and was given reassurances by him on possible causes, and importantly, practical remedies to overcome the discomfort. Further he prescribed medication and the welcome invitation to visit the surgery within a few days if the interim solution did not work. I am happy to report that his advice was and still is being applied such that the further visit to the surgery was not necessary. I have every confidence in Dr Black"s judgements . He showed a keen interest in my case and our telephone conversation was conducted in a friendly manner. Although a General Practitioner he exemplified all that is good in a family doctor by closing our conversation using my Christian name. I can only speak too highly of his professionalism.
I spoke to Dr Black as a Triage telephone patient recently during a time of extreme stress. He was wonderfully patient and supportive. I felt listened to and fully respected. I was particularly pleased that he was so considerate of my position professionally, and arranged me to see another GP he was aware I had met before, at a time that was realistic around my work hours. He made me feel very comfortable and I am grateful for that.
I can only echo the the views of the previous reviewer. I am very fortunate that I have not had as serious medical conditions as that person. But over the years, getting older and various parts of my body not working as well as they once did, I have had a greater need to go to the doctor. I totally trust and respect Dr Black who I would say without a doubt is the most professional doctor I have ever dealt with. He really does go over and above what you could expect in a busy medical practice, takes a genuine interest in you as a whole person, is thorough and methodical and explains things clearly. I never feel like I am being dictated to in any treatment he gives. I can also confirm that he is very much an expert on knees as previously stated!
Dr Black is extremely thorough, and always takes as much time as he needs to deal with me. He explains things very well, and includes me in any decisions that need to be made. For example, I've been suffering from a persistent/recurring chest/lung infection, and Dr Black spent over an hour with me this morning going through possible causes, and running various tests at the practice. (I had a standard 10 minute appointment slot!) He seems determined to get to the root of the problem, and is not content to merely treat the symptoms. One of the things I like about Dr Black is that he does not dish out antibiotics (or other drugs) without a very good reason. If you are likely to make a full recovery without the need for drugs, Dr Black will probably tell you. Dr Black is also an expert on knee injuries. I believe he worked as an army doctor for several years, and probably saw all manner of possible knee injuries. He has correctly diagnosed torn cartilages in both of my knees since he has been my doctor. (I wish he could perform the necessary surgery himself - instead of having to wait 2 years for the consultant to do it!) Last but not least, Dr Black was very sensitive and sympathetic towards my son (22) when he was diagnosed with Hodgkins Lymphoma. It was Dr Black who broke the news to my son that he had this particular form of cancer, and he was very reassured by Dr Black’s manner, and the way in which he explained the disease and how it was likely to be treated. (I think many GPs leave it to the hospital consultant to have these potentially distressing conversations with cancer patients. So top marks to Dr Black for not ducking a difficult conversation, and also for handling it so well.) On at least two occasions, the cancer specialists told us that Dr Black must have been “on the ball” to have realised that my son’s symptoms could be due to a form of lymphoma, and to refer him to hospital promptly for the necessary scans/biopsies etc.. If Dr Black had not reacted as quickly as he did, my son may not have recovered from the cancer as well as he has. While my son was going through chemotherapy, Dr Black wrote to him to arrange a telephone consultation so that he could keep in touch with his treatment and find out how he was getting on. I may be wrong, but I don’t think many GPs would do this today.