Psychiatry-UK

Written by a NHS patient

At first we were a bit sceptical about obtaining an ADHD diagnosis for our son online (via Zoom) and then ongoing treatment, but to be honest everything has gone exceptionally well…from our initial online meetings, to liaising with our prescriber and choosing the right medication etc. We feel we’ve received a great service all round, and been able to communicate online via notes and get a quick response has been especially useful. We have felt totally supported by Psychiatry UK and I would definitely recommend to others in a similar situation.

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Written by a NHS patient

Excellent really easy to use

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Written by a NHS patient

A Dismal Experience with Psychiatry UK: Lackluster Care, Communication, and Knowledge I recently sought help from Psychiatry UK, hoping to find support and guidance for my mental health concerns. Unfortunately, my experience with this service was nothing short of disappointing, and I feel compelled to share my one-star review. First and foremost, the level of care I received was shockingly subpar. It seemed as though the professionals at Psychiatry UK were more interested in rushing through appointments than genuinely addressing my concerns. The lack of empathy and understanding left me feeling neglected and dismissed. Communication was another glaring issue. It felt like pulling teeth to get any information or updates about my treatment plan. Emails and calls often went unanswered, leaving me in the dark about crucial aspects of my own mental health care. This blatant disregard for effective communication is not only unprofessional but also exacerbates the already challenging nature of seeking psychiatric help. Furthermore, I was dismayed by the apparent lack of knowledge exhibited by the staff. It became evident that the professionals I interacted with were not well-versed in the latest developments in the field of psychiatry. This raised serious doubts about the quality of the advice and treatment I was receiving, ultimately eroding any confidence I initially had in their expertise. In summary, my experience with Psychiatry UK was a regrettable venture into the realm of mental health care. The trifecta of inadequate care, abysmal communication, and a concerning lack of knowledge has left me feeling disillusioned and unsupported. I would strongly caution anyone considering this service to explore alternative options that prioritize the well-being and satisfaction of their patients.

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Written by a NHS patient

I’m so thankful for Psych UK helping me get my Adhd diagnosis, finally having appropriate treatment has been life changing for me.

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Written by a NHS patient

It would be cool in future if we could have actual appointments where i can ask questions to gain more knowledge and clarity. I understand that this isn't very accessible at the moment, likely due to funding and time. Other than this, there was nothing bad about them directly at all, which is rare for mental health places. The only detriment was the shortage of medication which the surgery has no fault in.

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Written by a NHS patient

Psychiatry Uk is second to non. When initially given a 5months guidance waiting time, I thought arghhh this will be forever. But the time flew and I was received contact in just over 4months. On receiving my diagnosis in March. I was offered medication and advised another 5months waiting time for titration support with medication. Again this came round super fast. And the team were always on hand in the mean time, to be contacted on the portal or by phone for any questions and support. I was supported with a dose that suits me and discharged back to my GP. Psychiatry Uk have made me aware that they are still there in the back ground for any additional support or questions if needed. The whole team are very supportive and keep you up to date. To say I have received some life changing information about myself. And doing something I have never experienced before, it’s been amazing and I have felt, so, at ease. Thank You Psychiatry UK

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Written by a NHS patient

I was seen by Dr Ezra Loh who was wonderful. I felt at ease right from the start. He was very clear about everything and answered all my questions. I would definitely recommend Psychiatry UK

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Written by a NHS patient

I WHOLEHEARTEDLY RECOMMEND MY PSYCHIATRIST SHEHERYAR JOVINDA, WHO DIAGNOSED ME WITH ADHD VIA TEAMS, EARLIER THIS YEAR. HE WAS EXTREMELY PROFESSIONAL, FRIENDLY, RESPECTFUL AND PUT ME AT EASE THROUGHOUT MY ASSESSMENT. I RECOMMEND HIM 100%. MANY THANKS FROM MANDY W.

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Written by a NHS patient

Atrocious 'care'- Psychiatry UK have completely abandoned their duty of care towards me. I have previously written positive reviews for my Autism assessment on here and positive reviews about my ADHD treatment. I was very happy with my ADHD titration journey and had the utmost trust in my nurse prescriber and consultant psychiatrist- I was approaching finalising a medication combination that worked well for me and was feeling positive about my future. In the last month and a half, that has all changed. I have lost all trust in my prescriber and psychiatrist. I have been broken down by constant stress, all unnecessary stress caused by lack of communication, treatment delays, and unexplained bureaucratic barriers on Psychiatry UK's behalf. There has been the odd positive moment, but each step forward has been swiftly forced backwards. My ADHD titration journey is in tatters, and I am being denied the opportunity to finish the titration plan issued to me, a titration plan I have been dedicated to and has been delayed and stopped through no fault of my own. I have fought so hard to access the medications that keep me living and functioning, and have fought so hard to give titration all my effort and energy- always filling out forms on time, asking questions to ensure I do things properly, giving extra detail and notes about my experiences on each medication dose. Now the treatment I need is being denied and I am absolutely devastated and completely furious. It seems that Psychiatry UK have re-opened their right to choose pathway (in the middle of a global ADHD medication shortage, no less) and are now trying to get rid of existing patients whose titrations were disrupted by the shortages and/or incompetence from professionals at Psychiatry UK to make room for new patients- despite their duty of care towards existing patients. It seems there is no duty of care towards them anymore. My psychiatrist has not responded to any communication for a month now- despite multiple issues needing to be dealt with by him, including a consultation letter (issued a month after our consultation) full of errors. My prescriber at times has directly contradicted what the psychiatrist has said, leaving me confused and distressed. The psychiatrist's delays in communication and sudden change in treatment plans following what was agreed at our consultation, without my consent, has distressed me majorly, given that I am autistic, and have repeatedly expressed to both my prescriber and psychiatrist that unexpected changes in plan without consulting my opinion and uncertainty caused by lack of communication are massive triggers for me- which shouldn't be a surprise to an ADHD/Autism specialist service, but apparently is, because whenever I express my autistic stress about the above triggers, it's blamed as a separate mental health problem! I've had to inform professionals of vital information pertaining to their work, because they are not informed themselves- I had to inform my nurse prescriber about the NHS patient safety alert because she was not aware of it, despite this safety alert being aimed at ADHD medication prescribers! I've had to research options and potential solutions myself. Why have I, the patient, had to do this? Even then, I have been powerless as each and every solution was shot down either due to contradictions and miscommunications between the psychiatrist and prescriber, action not being taken quickly enough to utilise the solution, or unexplained bureaucratic protocols who no one even seems to be able to tell me the reason behind or who is in control of those decisions. Psychiatry UK have completely failed me. I have a contact in Patient Experience, but have little faith anything else can or will be done for me and I will continue to be let down with this gross dereliction of duty of care. I have no idea how to make a complaint despite having phone calls with Patient Experience, and time is running out to resolve my situation, so I feel like I have no choice but to write this review.

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Written by a NHS patient

I found Psychiatry-UK to be very good during the diagnosis and titration process. They were consistently helpful, and were always available for assistance when I needed it. The only part I found difficult was filling in forms about my ADHD at the beginning, which I realise was a necessary part of the process. Other than that, the help I received has been very good.

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