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Written by a NHS patient
16th November 2023


A Dismal Experience with Psychiatry UK: Lackluster Care, Communication, and Knowledge I recently sought help from Psychiatry UK, hoping to find support and guidance for my mental health concerns. Unfortunately, my experience with this service was nothing short of disappointing, and I feel compelled to share my one-star review. First and foremost, the level of care I received was shockingly subpar. It seemed as though the professionals at Psychiatry UK were more interested in rushing through appointments than genuinely addressing my concerns. The lack of empathy and understanding left me feeling neglected and dismissed. Communication was another glaring issue. It felt like pulling teeth to get any information or updates about my treatment plan. Emails and calls often went unanswered, leaving me in the dark about crucial aspects of my own mental health care. This blatant disregard for effective communication is not only unprofessional but also exacerbates the already challenging nature of seeking psychiatric help. Furthermore, I was dismayed by the apparent lack of knowledge exhibited by the staff. It became evident that the professionals I interacted with were not well-versed in the latest developments in the field of psychiatry. This raised serious doubts about the quality of the advice and treatment I was receiving, ultimately eroding any confidence I initially had in their expertise. In summary, my experience with Psychiatry UK was a regrettable venture into the realm of mental health care. The trifecta of inadequate care, abysmal communication, and a concerning lack of knowledge has left me feeling disillusioned and unsupported. I would strongly caution anyone considering this service to explore alternative options that prioritize the well-being and satisfaction of their patients.

1st December 2023
Response from Psychiatry-UK

Hello Firstly, thank you for taking the time to leave a review. We are really sorry to learn that you have not been happy with our service. Although we cannot look into patient cases on this platform, we have a dedicated Patient Experience Team who would be happy to book a call with you to discuss the issues you have experienced. If you feel this would be beneficial, please do contact them at: experience@psychiatry-uk.com. Many thanks The Psychiatry-UK Team

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