Acorn Building, St Leonards Hospital, Ringwood, Dorset, BH24 2RR
I moved to the area from London with a chair and cushion which were both well past their sell by date. I had been on a waiting list for re assessment for over a year. DWS saw me for an initial assessment in about four weeks , and I met with a therapist Hugh. Hugh was excellent both with the assessment and advice ( I've been in a chair almost thirty years and am a little set in my ways ) I opted to take a Kushall and pay towards the surge push rims. Communication was all done by email. Six weeks later I have received a new chair and I am delighted !! I would like to express my thanks to Dorset Wheelchair Service and particularly Hugh Miller.
We were on holiday when our daughters electric chair wouldn't work. We contacted wheelchair services and they said bring it along and well have a look. No appointment needed engineer and OT was provided and they fixed the wheelchair!!! Excellent support from this centre if it wasn't for them we wouldn't have enjoyed our holiday at all. To anyone reading this message: It doesn't matter were you are in the UK the NHS wheelchair services are available to everyone even when your on holiday. Thank you to the telephone operator, engineer and OT and the rest of the team. The Sullivan Family, LONDON 23.9.17
I have been very impressed by the service provided. I was seen and assessed promptly. I was seen by Hugh who was friendly and knowledgeable. I was offered useful practical advice.
I was diagnosed with MND a little over a year ago and a short while after was referred to Dorset Wheelchair Services. I had a friendly but indepth assessment and a file was opened regarding my case. It was decided that at that time the supply of a chair was not suitable but as my condition was progressive, the door was left open for me to make contact when ever I thought I needed to be assessed again. That time arrived earlier this year and a prompt appointment was made for me. It was established I now needed a wheelchair and was able to try a number of different electric chairs. When a suitable model was chosen, a new chair was ordered for me. On the day of delivery, Stella and Sue came out with my new chair and did a full indoor and outdoor assessment of the property and gave me a full practical demonstration of the chair. We also went out around the footpaths locally to see how the chair performed. The service was excellent from start to finish and can`t praise highly enough all concerned.
I have been a wheelchair user for a number of years. My chair was originally supplied while I was in hospital following the amputation of two toes from my left foot due to Type 1 diabetes complications. Although I can still walk short distances, the wheelchair was issued to reduce the risk of ulceration caused by excessive walking and weight-bearing. I presumed that, as I had been supplied with a wheelchair which the Dorset Wheelchair service maintained regularly, that was the limit of their service. I have since had a below knee amputation of my right leg and over time the chair had become slightly unsuitable and uncomfortable to use, so I phoned DWS to see whether they could offer me any advice. I am happy to say that the Dorset Wheelchair Service were quick to deal with the problem. They offered an appointment with a therapist within about a month of my first call. At the appointment I was able to try new wheelchairs based on my needs and had a good choice of options to suit my own personal preferences. Had I chosen different personal options, I could have taken my new wheelchair home that same day, but with the slight changes I requested I still only had to wait an extra day or two before they delivered it to my home. The delivery man arrived within the time frame I was told and he was very knowledgable about the chair he was delivering. He gave clear instructions on it's use and about safety and was polite and friendly. I cannot fault any part of the experience. The wheelchair service must be under the same financial strain as the rest of the NHS, yet the service doesn't make that the first and most obvious thing to the patient. Everyone seemed to understand what I wanted and needed, and I felt that the staff I met face to face actually took care and time to help me which, sadly, I find isn't always the case in many NHS departments