Boots Opticians Sheffield - Meadowhall

Boots Opticians Sheffield - Meadowhall 2017-01-31 Person 3 5 0

The optometrist was really professional and I felt did a very thorough eye test and listened to what I had to say. The time with the optometrist however is limited. The majority of the service, choosing the right glasses, ordering and receiving them, is carried out by different staff at the front of the shop. The service I received from the assistant when placing my order has been very poor. My perception is that she has not had adequate training for the job. I ordered two pairs of varifocal glasses on Friday 13th January. To date I have only received one pair, on 23rd January. - the assistant ordered the wrong frames for one pair. When I pointed this out on 23rd Jan I received an apology and was told the replacement pair should be in the store by Saturday 28th Jan and I would be notified by text. I tried calling the store many times on Friday 27th Jan but could not get through. It is now Tuesday 31st Jan and I have heard nothing about the replacement pair. - I feel the limitations of using varifocal glasses was not properly explained. I made it very clear that I needed the glasses for dancing, driving and reading. The varifocals are not suitable for dancing (I need to keep my head up, but look at the floor). It was not explained to me that the lens at the side of varifocals would not be for long distance, which I find a problem when driving. I cannot use the varifocals at all for reading in bed, as the reading section is too small. With hind sight I wish I had ordered separate reading and long distance glasses. - the assistant could not explain the difference between the types of varifocal glasses on offer, (standard, platinum etc) other than the price and the more costly ones were better.

Boots Opticians Sheffield - Meadowhall 2017-01-31 Person 5 5 0

This was my second appointment to choose my glasses. My Optomerist at my first appointment was Ian - he was superb, hence why I chose to visit the week after to order my glasses. Kim and Amiah dealt with me and I was extremely impressed with the service. Thank you.

Boots Opticians Sheffield - Meadowhall 2017-01-30 Person 5 5 0

The optometrist was very thorough and explained everything to us in detail she made my 5 year old son feel relaxed and focused and spent time talking to him and not just myself. She told him how great he had been in the appointment and answered all our questions. I would highly recommend the service.

Boots Opticians Sheffield - Meadowhall 2017-01-30 Person 4 5 0

No fault of the staff, but one machine was not working and this test had to be conducted at the end of the session. It was unclear what frames were available to me under my works voucher scheme and the lovely young lady who was dealing with me did not know either. However she did go away and find out the information, but would have been more helpful to know this at the start. Now that I have had the weekend to reflect, I am aware that I was not offered a 2nd pair of glasses, and that this would have been something of benefit to me. Also, I was not offered any type of insurance, something that I have always had in the past, so have you stopped doing this now?

Boots Opticians Sheffield - Meadowhall 2017-01-29 Person 4 5 0

Very professional.