Boots Opticians Norwich - Castle Mall (in Boots)

Boots Opticians Norwich - Castle Mall (in Boots) 2017-10-13 Person 5 5 0

Staff are friendly obliging and really understanding. They are friendly always helpful and offer first class advice. I thoroughly commend them and would recommend them to anybody

Boots Opticians Norwich - Castle Mall (in Boots) 2017-10-12 Person 5 5 0

Found that I was treated in a friendly and professional way and very satisfied with my visit Our

Boots Opticians Norwich - Castle Mall (in Boots) 2017-10-09 Person 4 5 0

The locum optician, during my previous contact lens check up, did not take much notice of my problems with the contact lenses I had been given, despite the concerns I expressed. I was informed that my poor near vision was the best I could expect with the lenses. I attended for my most recent check and the optician, having read my records, instantly identified the fact that I had been issued with the wrong lenses for one eye. I am now waiting for a small supply of alternative trial lenses. Had the error not been identified, I was about to cancel my contract for contact lenses as I was dissatisfied with their usefulness.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-10-06 Person 5 5 0

It was fast, efficient and painless from start to finish. All the staff were attentive and made you feel important from the moment you got to the front desk.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-10-06 Person 4 5 0

Boots Opticians were great with my eye test appointment resulting in the necessity of glasses. Two weeks after my eye test, I revisited the Boots Opticians and duly purchased a pair of glasses, which cost £340. The following day, I received a letter from Boots (as a follow up to my eye test) with a voucher for £30 off if I spent £90 or more on a complete pair of glasses! I contacted Boots Customer Care' to enquire if it would be possible for me to use of this voucher to get the £30 discount when I collected the glasses (given the extremely high price I had paid, the day before, for a pair of glasses from Boots) and received the following response: "Unfortunately, this is not something we are able to honour from Head Office. Honouring the voucher retrospectively to the purchase being made would be at the Store Manager’s discretion as the Terms and Conditions state it must be present at the time of purchase. Please be advised the Store Managers decision cannot be overridden" This clearly demonstrates how Boots Customer Care is somewhat lacking in any kind of care whether or not they retain loyal Boots customers.