Yeovil District Hospital

Yeovil District Hospital 2026-02-10 Person 4 5 0

I have normally gone to musgrove so was slightly apprehensive going to Yeovil, but I needn’t have worried , staff and treatment was excellent, and all well organised .. it really felt like great customer service, even got offered a cup of tea !!and follow up call on my way home.Thank you Yeovil A/E and scan department.x

Yeovil District Hospital 2025-10-31 Person 4 5 0

I would like to say a really big thank you to Rupert and the team in CT dept....so kind and helpful......they explained everything about the procedure I was having in detail,so much so it made it much easier....nhs at its best and a credit to the hospital... to conclude I must mention 3year student Cammie ...good luck with your exams .

Yeovil District Hospital 2025-09-29 Person 2 5 0

I attended A and E with my adult daughter, after being sent there by OOhrs Dr, she was triaged by the nurse promptly, we then needed to wait 4.5 hours to be seen by a doctor and only after I had enquired. The A and E department was not busy (4 visible pts), no ambulances outside, the receptionist said she had been told there was no doctor available (busy elsewhere), we had requested pain relief twice to no avail, the receptionist escalated our concerns and was brilliant (Rachel) but on doing so I witnessed her getting a heated response from said person on the phone and then I was asked to enter the the ED department and speak to the nurse in charge for pain relief, I did this, as you can imagine at 3:30 am he was not happy that I had been sent down (by person on the phone not receptionist), though within 10 mins a Dr was there to see my daughter. The waiting time was not displayed the whole time we were there, my daughter was told she was nil by mouth and wanted to leave, there are signs everywhere saying you have a right to choose when to leave, how can you do this if you don't have any estimation of your wait time, and uncertainty of what is wrong with you. Also the comments box was there with no pens or paper in which to write one, so was pretty pointless.

Yeovil District Hospital 2025-07-15 Person 3 5 0

Having attended A&E with a fracture on Sunday (where I had a very positive experience with good care and compassion in most respects), I was given a slip of paper and told I would be contacted by the virtual fracture clinic. I was pleasantly surprised to contacted promptly on Monday morning. However, the service appears to be no more than the normal booking service. Other than arranging a time to visit the actual clinic on Friday, there was no follow up of the injury. I have since tried to contact the virtual clinic for advice and been unable to get a response. Posh name for something which doesn't really exist? Dictionary definition: not physically existing as such but made by software to appear to do so.

Review questions not relevant to the service.

Yeovil District Hospital 2025-01-12 Person 5 5 0

A very quick 4 hours in A&E for a feinting issue. All is OK! Very impressed by the organization and courteous staff.

Yeovil District Hospital 2024-02-18 Person 5 5 0

I arrived and was seen in reasonable time by lovely Adam who asked if I needed any pain relief and then not much later was called by the 2 X ray ladies who both made me feel relaxed who offered me a gown to cover my modesty Very soon after I was collected by Bency who looked through my X-ray and informed me that they could see no break in my leg but because I informed her I hear a clicking noise as I walked she summoned another specialist to make sure nothing had been missed as I have arthritis of the knees thank you you were brilliant all of you

Nothing

Yeovil District Hospital 2024-01-19 Person 3 5 0

i attended Yeovil hospital today in the Audiology department on the recommendations from the Outpatient clinic within the shopping precinct on 4th November 2023 who had specified prisms to correct my visual problems.After battling through freezing fog at 0800.am I was initially impressed with my treatment, eye test and scan and the next stage was to see the doctor for fitment of the prisms ! From then on in the chaos descended and the doctor was vague,disorganised and uninformed ! He stated that the clinician had not got an appointment for me, that he did not have any prisms (despite scouring his desk drawers ) and that they would endeavour to re-appoint me within 2 weeks....This is not satisfactory and totally unacceptable...I am an 83yr old and this has caused me considerable stress !!! I would like an urgent appointment at a reasonable hour, say between 1100am and 3.00pm plus an assurance that the treatment is as designated on 04/11/2023 ! This has reflected very badly on your hospital which is regrettable and opposite to my previous experiences under your care so please address this urgently and restore my faith !!!

Yeovil District Hospital 2023-11-14 Person 2 5 0

This hospital is so chaotic it beggers belief. During the two week's I have been I have been moved from ward to ward, bay to corridor. Which normally results in meals being missed and breakfasts forgotten. I have seen wards where elderly patients are left in distress because the staff are too busy " doing the hand over between shifts". Leaving the more able patients to tend to their needs. I've seen other patients told they be going home at 09.00 only to be then told at 16.45 that's not going to happen. Causing aggravation and distress to the patient. Unacceptable and truly inhumane. The whole place has lost the concept of caring for people and too caught up by farin the importance of its own failing procedures. Needs a complete change of management and reveiw of patient satisfaction. The current scores would from experience appear to be fabrications

Yeovil District Hospital 2023-10-15 Person 5 5 0

Went to A&E with possible broken thumb and tendon damage. Was triaged promptly and then went back to await X-rays. 30mins later X-rays were done. 35 mins after that I saw Nurse Practitioner who confirmed thumb wasn’t broken although X-rays would be sent to Virtual Fracture Clinic for confirmation. In and out within 2hrs, I was very pleased. Following morning, 9.30am I received phone call from the Virtual Fracture Clinic to confirm no break but tendon damage. Now awaiting call from hand Clinic, which hopefully won’t be long. I know the NHS is under incredible strain and appreciate sometimes things don’t go as smoothly but for my experience everything was excellent.

Yeovil District Hospital 2023-08-31 Person 2 5 0

The long wait to be treated was very poor, in a lot of pain and discomfort waited for many hours in waiting room awaiting a temporary limb cast.

may be change the system? tell the health minister Yeovil Hospital urgently requires a substantial budget increase due to the overload of work and numbers of patients.