William Harvey Hospital

William Harvey Hospital 2025-05-17 Person 4 5 0

On the 13th i had to come with my husband as his neck was swelling really bad. At front desk all went quick and smooth. In the major assessment area we wait there for more then three hours for ENT dr to come and see him. In this time nobody walk around to offer you a coffee or to reassure you. Just sit down. I was watching the lady when she cleaned area, not cleaning a single chair or recliner after the patients were leaving being there all night and sleeping there .Doctor came PP despite us raising our concerns about fluid or infection he was concerned about pain only. I ask about BT all fine he said. Can we have antibiotic preventive? No we are not expecting that, even thought he knew the infections makers were not normal ...and here we are again, ending up with an abcess in QEQM sent here as transfer waiting for 3hr 35 minutes. We ve been told to take a sit and thats all. Waiting...not even a coffee offered. What I suggest?? If a person is there, needs reassurance that they are not forget, a coffee offered and for consultant to listen the patient, not to mention we are noth nurses. Now prescription done but could be spare another A&E travell and 2 more canulas, time etc.

William Harvey Hospital 2024-12-19 Person 5 5 0

My father Graham Foster recently passed 15/12/24. Myself and my brother were there for 5 days and cannot thank the staff Chris , Marion all the staff from the top duty nurses to the lovely young lady ( Kensington ward) who kept me going with her fabulous cups of tea and last but never forgotten Gerry from A &E whom chatted to me about his gran from the Philippines about loose tea- he will remember . They looked after my father with such care and kept us informed with no question that either my brother or nor myself was too much trouble to be answered. My father knew he wouldn’t be coming out of the William Hospital he had COPD and even though I am getting upset writing this he couldn’t have been in better hands . I can not thank you enough- thank you to Gerry and all the Kensington staff with all my heart.

William Harvey Hospital 2023-08-31 Person 4 5 0

I have been treated with dignity and respect from all staff members I have encountered

William Harvey Hospital 2022-11-06 Person 5 5 0

The whole staff of the St Lawrence surgical ward was brilliant thank you all so much T.H. Petters.

William Harvey Hospital 2022-06-23 Person 4 5 0

The food I received was burnt and no replacement was offered

William Harvey Hospital 2021-01-27 Person 1 5 0

This is a review of A&E department only, not the hospital as a whole (as I wasn't admitted). Dreadful, horrendous, traumatizing.... I can't find words sufficient to describe my experiences when I've had to be taken to A&E 3 times within a week, due to covid complications. Twice I was taken by 999 ambulance, once by car - it was never my decision to go, I was given no option, as all 3 occasions were classed (by the NHS themselves, ironically) as emergencies. I feel sorry for the NHS in the midst of this pandemic, as we all do, but I have never experienced anything like the lack of "duty of care", lack of safeguarding, lack of medical knowledge, & lack of basic human decency in my life. I have had long term health issues for 25 years, & whilst I may be used to often being misunderstood, never before have I encountered it on such a scale. I did not even come across one sympathetic doctor - they seemed totally clueless, & would not listen (it's also beyond me as to why they wanted to waste time starting from scratch again, by asking "tell us what's been going on", when you are in no fit state to go over it all again. I said I wasn't feeling well enough, & couldn't they go by the ambulance reports, but "No, tell us in your own words" was all I got in response. I am unable to fathom why they seemed to want to choose to ignore what the ambulance crews had reported to them. The people I felt most sorry for were the brilliant, professional, kind, understanding, compassionate ambulance crews who got me there - I could never rate them highly enough & I thank them from the bottom of my heart. But upon arrival at A&E it became a completely different story.. .. It was really upsetting & demoralizing to see that hard work undone within seconds (not to mention the wasted resources... all we hear is that the NHS is on the brink of collapse, but unfortunately when you witness first hand the amount of taxpayers money going to waste like this, it must be a colossal amount if this is what happens everywhere.... however, I would like to think it doesn't happen everywhere. I used to think quite highly of this A&E unit- even when it was busy, you knew you would eventually get to be treated with dignity, respect, kindness & compassion, & your needs would be met. No longer can I say this is the case, pandemic or no pandemic. An animal would have been better treated. There simply was nothing humane about the way I was treated- no empathy, no kindness, no understanding, not even an attempt to understand. All 3 times I was sent home again - if they had dealt with matters properly the 1st time, I wouldn't have had to go back. I dared to hope it would be 3rd time lucky, but it wasn't (I was forced to spend the night in an almost empty waiting room, not knowing what was going on - I was in extreme pain, & almost blacking out all the time, but no one came to see if I was OK or not - people in A&E usually are not ok. There was no food or drink. I wasn't allowed painkillers. I was finally sent home at 6am, in a worse state than I'd arrived in. The only kind person I met was the person who wheeled me outside. The rest of them? Never before have I come across such a bunch. The kindest way I can find to describe them is clowns dressed as doctors. They were rude, I was shouted at by one doctor, they were insulting & intimidating, & they they got cross when I needed to use a wheelchair. They went out of their way to deliberately make you feel an unwelcome nuisance. It's all very well to have posters up everywhere saying violence/abuse against staff will not be tolerated, but I got the impression they were making the most of this. There were no posters saying what to do if staff were abusive towards patients. However, if you're an ordinary Joe Public, & not someone with complex conditions, you'll probably get on fine, as they had plenty of time to chat away to other patients about any old topic ....& were also more than happy to almost force feed painkillers to them. I hope no one else has to experience what I did, because I'm scarred by it. I hope I was a one-off, but the attitude of the staff told me that I probably wasn't. If this review isn't published I will be even more shocked.

William Harvey Hospital 2020-11-12 Person 5 5 0

I have given a separate review of the consultation. All the staff, from Reception through to the Department, were courteous, cheerful and professional. When taking into account the current pressures on the NHS, this appreciation is all the more remarkable.

William Harvey Hospital 2020-11-01 Person 5 5 0

My name is peter longman, And i went to A&E to get a wound checked out when my garage door caught a gust of wind blew the door shut and caught the top of my head. That was 7 days ago. Today 1-11-20 sunday at about 3.30 pm i checked in to A&E where i was greeted by a health carer who checked my temperature . all ok. then the triage nurse logged me in and sent me to reception and i was told to go to waiting room. The nurse on duty called me in and in no time set my mind at ease, she looked at my wound and told me it looked fine and was healing well, And said i will get the GP to have a look at it, She came in and said the same as the nurse. At that point i was feeling so good, The reassurance i experienced was sooooo welcoming. So i would like to say that everybody that was involved with my visit today was exceptional and the care was very reassuring. So a big thank you to all.

William Harvey Hospital 2020-04-11 Person 1 5 0

Went today at William Harvey was sent to go there by 111 . One of reception lady jump into my conversation as I trying to explain why I was sent there she was really rude said I should go home for mild symptoms yet I was pregnant. The nurse who was doing me assessment called my name at the waiting area asked me just there outside if am permanently legally leaving in Uk and I wondered why she asked me out there is it because of my skin colour? The doctor saw me but they had given different description of what I had said I was feeling . I felt discriminated at the first time until the end . Does it mean being black am given different service than everyone??

William Harvey Hospital 2020-01-17 Person 5 5 0

I was treated so well in emergency.They sent me a text to ask how well iwas treated .Bt the number 80870 was unrecognised ,The survey had numbers 1 to 5 1 being good.I was going to put 1 my hospital number is00535965 .I amsorry I was unable to answer the text,but my treatment was fantastic andI would just like to say thankyou and keepup the good work