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Written by a patient
11th April 2020


Went today at William Harvey was sent to go there by 111 . One of reception lady jump into my conversation as I trying to explain why I was sent there she was really rude said I should go home for mild symptoms yet I was pregnant. The nurse who was doing me assessment called my name at the waiting area asked me just there outside if am permanently legally leaving in Uk and I wondered why she asked me out there is it because of my skin colour? The doctor saw me but they had given different description of what I had said I was feeling . I felt discriminated at the first time until the end . Does it mean being black am given different service than everyone??

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff