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west-suffolk-hospital

West Suffolk Hospital

Hardwick Lane, Bury St Edmunds, Suffolk, England, IP33 2QZ
 
1 2 3 4 5 166 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

 
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Page 1 of 17
 
1 2 3 4 5
Written by a NHS patient
23rd October 2023


I always feel safe & well cared for at West Suffolk Hospital, whether at A&E, on ward or attending outpatients

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
4th August 2023


After being told that I had a telephone consultation with a Dr, the hospital then sent me a letter to confirm the appointment but that I had to go IN to the hospital at the date and time stated. I called them to confirm this as I had been told previously that it would be a telephone consultation and they confirmed that yes, I had to attend. So imagine my frustration and annoyance when I received a phone call from the hospital an hour before my appointment to say they were very sorry and that it IS a telephone consultation. I was on the train, literally just pulling into Bury Station!!!! This meant that in a panicked rush I had to make my way home to Ipswich in time for the telephone call!! I JUST made it! I have complained and asked for a refund of my fares as this was already an expense I struggled to find. This has been agreed but we are now at almost 1 month and I've received nothing yet. When I enquired I was told, "It can take a while". Whilst the lady helping me with my complaint has been helpful, the ladies that I have spoken with on the phone about my appointment etc have not been the most empathetic!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
13th April 2023


I feel that under Dr Arun Ranasinghe I am really well and professionally looked after. Cannot fault this service ,

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
4th March 2022


I recently received treatment at the West Suffolk Hospital and cannot speak highly enough of the care that was provided to myself. The Surgical,Anaesthetic,Theatre and Ward Staff were All excellent.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
13th October 2021


I have several experiences of treatment at West Suffolk Hospital and have always been impressed by the hospital and it's staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
6th August 2021


Very rude staff who felt it's not important to let you know what is going on regarding diagnosis or treatment. Facilities are dirty i.e blood on bed sheets and toilets full of other people's mess. Stains on pillow case.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
26th March 2021


IWAS RECENTLY VERY FORTUNATE IN RECEIVING A TOTAL HIP REPLACEMENT , DURING THIS DEVASTATING PANDEMIC WHERE THOUSANDS HAVE LOST THEIR LIVES, AND FAMILIES HAVE LOST THEIR LOVED ONES i AM TRULY GRATEFUL TO THE CONSULTANT AND HIS TEAM AND THE WONDERFUL STAFF AT THE BMI HOSPITAL AT BURY ST EDMUNDS WHERE I RECEIVED MY SURGERY. THE PERSONAL CENTRED CARE ,THE EMPATHY ,PROFESSIONALISM, BY ALL STAFF WAS TESTAMOUNT TO WHY THE NHS IS THE BEST IN THE WORLD. WE NEED TO SUPPORT OUR HOSPITALS AND ALL THE WONDERFUL STAFF THAT GIVE SO MUCH TO SUPPORT THEIR PATIENTS

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
12th February 2020


FANTASTIC HOSPITAL, FANTASTIC STAFF - WOULD NOT HAVE ANY HESITATION GOING BACK TO WEST SUFFOLK HOSPITAL !

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
29th January 2020


I visited the day surgery on 27January 2020 and received excellent care from everyone involved. In particular Ann Louise in recovery, the anaesthetist and all the nurses on the ward were wonderful - extremely professional, friendly and kind. They all put me at ease and my experience was faultless.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a patient
19th December 2019


I was asked by my GP to go to A & E Dept to check if I had suffered a mild stroke or heart problem. I arrived at 2 pm and by 5 pm I had been thoroughly checked having had a MRI an ECG and blood test which were all clear thankfully. What brilliant service delivered in a very caring way.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Report this review
 
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Short link to review West Suffolk Hospital: http://iwgc.net/eb6fe