West Suffolk Hospital
Written by a NHS patient
4th August 2023
After being told that I had a telephone consultation with a Dr, the hospital then sent me a letter to confirm the appointment but that I had to go IN to the hospital at the date and time stated. I called them to confirm this as I had been told previously that it would be a telephone consultation and they confirmed that yes, I had to attend.
So imagine my frustration and annoyance when I received a phone call from the hospital an hour before my appointment to say they were very sorry and that it IS a telephone consultation. I was on the train, literally just pulling into Bury Station!!!!
This meant that in a panicked rush I had to make my way home to Ipswich in time for the telephone call!! I JUST made it!
I have complained and asked for a refund of my fares as this was already an expense I struggled to find. This has been agreed but we are now at almost 1 month and I've received nothing yet. When I enquired I was told, "It can take a while".
Whilst the lady helping me with my complaint has been helpful, the ladies that I have spoken with on the phone about my appointment etc have not been the most empathetic!