Hardwick Lane, Bury St Edmunds, Suffolk, England, IP33 2QZ
I took my father to the West Suffolk Hospital A&E department with a possible stroke. Within 8 minutes of arrival in the department he had been assessed by the stroke team, and within 20 minutes was on his way for a CT scan. On confirmation of the stroke he was transferred to G8. Yes, we had to wait a while to actually get moved to the ward but it’s not the staff’s fault so it was no point in complaining about it. He remained on the ward for 2 days prior to being discharged. From start to finish I couldn’t fault any member of staff we came into contact with. They were polite, professional and thorough in their caregiving. Rather than staff being rude, it was amazing at how tolerant the staff were. Some patients and visitors were so disrespectful of the staff it was embarrassing to watch. Well done WSH, keep up the good work
Last August I was admitted to th wsh , After a accident at home , straight into A&E , Then ITU for one day , had a operation on my arm , Then spent a week on F7 , could not fault the care I received , everyone was excellent , From doctors , Nurses to care assistants ......Fantastic They are all over worked , But just get on with it .
Arrived at 07.00 for hernia repair. From first contact was met with a smile and a welcome. Everything was explained to me how the day would go and what to expect. Couldn't fault anyone on the day from start to finish. Thank you all on ward F4 you were amazing. (26/04/2018)
My partner Pat was taken to A&E West Suffolk Hospital with a bleeding colon. We waited 5 1/2 hours to see a doctor. She was never properly examined, just poked in her side, denied food for 3 days and when some difficult questions were asked they discharged her so quickly they did not have time to print her letter. The Junior Doctor was out of his depth and very conceited. We have no faith in this hospital. She has had to pay for private care to get timely treatment.