Watford General Hospital
Review of ESAU, written by a patient
24th December 2019
I was seen in good time by the doctor once we arrived in ESAU. During the consultation the doctor said I could go home and that he will arrange some pain relief medication for me to take home. From that point onwards, I have been waiting for over 3 hours for a one week supply of simple pain relief suppositories. The main delay is because the pharmacy did not receive the TTA for the first 2 hours. This is absolutely ridiculous. We have now been in the hospital for 7 hours in total. To make a patient who’s in pain and unwell wait over 3 hours for a simple prescription that would otherwise be dispensed in a community pharmacy in 5 mins is completely and utterly unacceptable. There is clearly a massive system failure here and I’m sure I’m not the only one who has suffered in this way.