Warwick Hospital

Warwick Hospital 2024-06-26 Person 5 5 0

On Thomas Ward everyone I met during my total hip replacement was marvellous. Friendly helpful and knowledgeable. All prepared to go the extra mile. This was all staff not just the lovely nurses and surgical team was spotlessly clean and I felt safe and extremely well looked after. Everyone made the stay as pleasant as possible. Thank you all from the bottom of my heart. PS. None of you are valued enough

Warwick Hospital 2024-06-24 Person 2 5 0

The preliminary letter announcing my telephone appointment was rude; contained inadequate information and was incorrectly addressed. In particular: it was unexpected and nevertheless made threats should I not "attend"; failed to confirm the telephone number that would be called; referenced the ongoing Covid pandemic (which isn't ongoing); and asked me to prepare a list of questions I wished to ask without telling me the purpose of the consultation. All in all an exemplar of how not to communicate.

Please see above. You could 1) confirm the phone number; 2) state the purpose of the consultation; 3) make it easier to notify you if the timing was inappropriate/impossible; 4) stop referring to Covid as an excuse.

Warwick Hospital 2024-06-23 Person 5 5 0

live in rugby local hospital coventry after poor service sat evening at coventry we came to Warwick and they were amazing in every way

nothing

Warwick Hospital 2024-06-05 Person 5 5 0

Excellent throughout the whole process from preliminary discussion to discharge and check-up call. The whole team was efficient and pleasant. Their manner with friendly chat eased my anxieties considerably, while at the same time the team explained everything very clearly.

The endoscopy notes that are sent out with instructions for preparation. Remind patients to take a list of medicines -

Warwick Hospital 2024-05-30 Person 5 5 0

I recently had a fantastic birth on Bluebell with Sharon. She read my birth preferences and followed them to the letter. Even though she was there the whole time, she made it feel like it was just me and my birth partner, only speaking up briefly when I needed encouragement. My little boy was born in the water within a few hours, shortly before midnight, and I know her calming presence helped it be so smooth. There was a complication after birth but I felt I was in safe hands and I appreciated all she did for us. Please pass on my gratitude to Sharon, and all the staff on labour and swan ward who helped after birth.

When the doctor came round to speak to me briefly about what happened after birth, I would have appreciated it if she had introduced herself and/or used my name, I do realise they’re very busy but it felt very rushed and impersonal, in comparison to the care given by the midwives.

Warwick Hospital 2024-05-28 Person 5 5 0

Exception nursing and domiciliary team working incredibly hard to provide high standards of care with compassion and against difficult curvumsrances and a challenging workload.

Nothing.

Warwick Hospital 2024-05-27 Person 3 5 0

Some staff were actually cruel and unkind in my opinion in the form of sarcasm, not listening to needs and overriding my choices. For example, I repeatedly asked where my Cod Liver Oil tablets were as I had been told I could take them. FINALLY (after much asking), they were found in the locked drawer of my locker. I told the member of staff I would like them and she she denied me this only to lock them away again. I was made unsafe by a nurse (?) who forced me to reach for my own clothing - it was high up and I could not reach it. With a broken femur, aged 80, I had to use my electric toothbrush to reach the coat hanger and knock my clothes down. I could have fallen again! I realise staff soon learn that some patients are more demanding than others and that they have to choose when to respond but the lady next to me was not demanding at all yet she was ignored several times when she needed the toilet and pressed her alarm. Staff came into the room, dealt with something clearly not urgent and made her wait. I had the same experience. I was given medication (Senna) that caused diarrhea then left to yell out after my alarm was not answered. It is degrading. This is sad to report as some staff were absolutely fantastic. The food was also faultless.

Staff are generally young and able-bodied but I'd recommend some training to encourage empathy. I think they need to understand that independence doesn't always mean a DO IT YOURSELF attitude - they need to assess the dangers.

Warwick Hospital 2024-05-23 Person 5 5 0

The whole respiratory team are absolutely superb. The nurses are friendly, open and so supportive both in person and when I call. Lilly is my first port of call and I can’t speak highly enough of her. Dr Muhkerjee is also wonderful. He never seems rushed, has time to explain, is kind and honest and just a great guy. I wanted to say how much I have appreciated all their care, and continue to do so. This feels like the NHS at its best. And the clinic is always really efficient and appointments for more urgent tests really swift. It couldn’t be better. Thank you so much.

Nothing at all

Warwick Hospital 2024-05-23 Person 5 5 0

Overall exceptional care, from the ambulance crew to the staff at A&E. Very polite and professional nursing staff and doctors.

Nothing, although there is a faint whiff of a burst drain somewhere in A&E. But this is not a criticism of the staff. The staff certainly made us feel very comfortable.

Warwick Hospital 2024-05-19 Person 5 5 0

We are very grateful for the care and attention given to my grandson - all of the staff were caring in their discussions about what was happening - we had amazing care & feel extremely fortunate Thank you to the amazing NHS staff at Warwick children’s ward.

I cannot think of anything you could do better