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Warwick Hospital 2024-06-24 Person 2 5 0

The preliminary letter announcing my telephone appointment was rude; contained inadequate information and was incorrectly addressed. In particular: it was unexpected and nevertheless made threats should I not "attend"; failed to confirm the telephone number that would be called; referenced the ongoing Covid pandemic (which isn't ongoing); and asked me to prepare a list of questions I wished to ask without telling me the purpose of the consultation. All in all an exemplar of how not to communicate.

Please see above. You could 1) confirm the phone number; 2) state the purpose of the consultation; 3) make it easier to notify you if the timing was inappropriate/impossible; 4) stop referring to Covid as an excuse.