the-sloane-hospital-part-of-circle-health-group

The Sloane Hospital - part of Circle Health Group

125 Albemarle Road, Beckenham, Kent, England, BR3 5HS
 
18 reviews

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Written by a private patient
20th June 2024


My recent experience with The Sloane Hospital, particularly regarding an appointment with Professor Dorota Dworakowska in the endocrinology department, has left me thoroughly dissatisfied and frustrated. I scheduled the appointment in May for June 18th, based on positive reviews of Professor Dworakowska. However, what should have been a straightforward process turned into a deeply disappointing ordeal due to multiple communication failures. Upon booking the appointment over the phone, I received an email confirmation from the hospital, which I promptly added to my calendar and marked the sender to ensure all further emails would be flagged. However, 12 days prior to the appointment, I received an email from an unfamiliar sender, which I overlooked at the time. This email erroneously stated that my appointment was cancelled, but it also included an incorrect time. Amidst a busy work schedule and upcoming travel plans, I missed this crucial email and only discovered it when I called the hospital to inform them, I might be a few minutes late for my appointment. To my dismay, I was informed that the clinic was closed that day and my appointment had already been cancelled. Shockingly, I had not received any prior notification of the cancellation via phone call or text, despite the hospital's assertion that they do not utilise these forms of communication and rely solely on emails. It was only later that I found emails in my spam folder form Professor Dworakowska’s team offering a video consultation instead of the face-to-face appointment I had originally booked for the preceding day. This entire experience underscores a profound lack of professionalism and patient care at The Sloane Hospital and within Professor Dorota Dworakowska's team. In stark contrast to the expected standards upheld by NHS hospitals, where diligent efforts are made to promptly notify patients of any changes to their appointments, I was left entirely uninformed and inconvenienced, despite my significant efforts to attend the appointment. In conclusion, based on my recent experience, I cannot in good conscience recommend The Sloane Hospital or Professor Dorota Dworakowska's services. Their failure to communicate effectively and their apparent disregard for patient welfare and appointment integrity are deeply concerning. For individuals who prioritise their time and expect dependable healthcare service, I strongly advise seeking alternatives that prioritise transparent communication and professional patient care.

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Written by a NHS patient
19th January 2024


All the staff were very helpful and answered all my questions extensively

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Written by a private patient
9th November 2023


Very professional, made me feel at ease and explained everything in a way it was easy understand, doctor was very friendly and easy to talk with

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Written by a NHS patient
21st October 2023


Was lucky enough to be booked into the Sloane for a day treatment .. I found staff to be so lovely from the lady at reception to the lady that bought me a sandwich and a coffee .. Special mention to my nurses Alison & Janet who were wonderful and to my guardian angel Patsy who held my hand until I fell asleep and hugged me when I left …. I felt safe, understood and cared for ! Thank you all for all you do - you really are unsung heroes.. xxxx

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Written by a NHS patient
13th September 2023


Hospital was very clean, very friendly nurses, my short stay was excellent

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Written by a private patient
4th April 2023


Dry professional service.

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Written by a private patient
27th July 2022


The lady on the ground floor, was welcoming and advised me to go up the stairs to the next receptionist, which I did. I wasn't waiting long and the lady at reception was very welcoming and asked me to complete my questionnaire and hand back when I had completed it. I was met with a smile and the lady was really pleasant to me.

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Written by a NHS patient
14th March 2021


Think carefully before going here. I went in for a simple procedure - a hysteroscopy - to get an endometrium biopsy (to rule out cancer) and, if they found a polyp, have that removed. When I came to, I had had a laparoscopy which is major surgery. I was very groggy when the Registrar came to speak to me about what had happened. I barely remember it. The nurse (who was lovely) told me that the Registrar was going to call me the next day to let me know what had happened and why I had gone under GA for a simple procedure and woke with major surgery. She didn't call. Over a week later, I called and she told me that she had been too busy to call me. I asked her for the results of my biopsy and she told me that she would chase them and get back to me that evening. After several days, she hadn't contacted me so I contacted her again and she told me that they didn't get the biopsy because I was bleeding too heavily. I have requested to speak to the consultant several times and he has not contacted me. I have spoken to the ward manager who told me she did not have the details. I resorted to trying to call their Marketing department out of desperation to see if they would help me. I left a voicemail and no response. It is now 3 weeks and 2 days since I had major surgery and nobody will give me the details. I am resorting to writing reviews in the hope that somebody in the Sloane will see this and call me because I am terrified. I still don't know if I have cancer and I don't know what they did to my body while I was under GA.

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Written by a patient
26th September 2020


I only had a consultation at the hospital, but it was very clean and the staff were very professional and friendly.

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Written by a patient
2nd September 2019


I had a really pleasant experience while attending this hospital over the past few months. Every single person I have come into contact with has gone above and beyond. After having such a bad experience in other hospitals this has been a breath of fresh air and I really would like to thank The Sloane for there amazing duty of care. Even on the day of my surgery, I had different nurses, doctors & surgeons coming to check on me and explain there part in what was going to happen, it really put me at ease and I came away from the surgery just feeling so grateful to all the amazing people that helped me to get better.

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Short link to review The Sloane Hospital - part of Circle Health Group: http://iwgc.net/eb3rg