The Sloane Hospital - part of Circle Health Group

The Sloane Hospital - part of Circle Health Group 2024-07-02 Person 5 5 0

Great

The Sloane Hospital - part of Circle Health Group 2024-06-25 Person 5 5 0

I am most grateful for the care and support I was shown by all members of staff.

The Sloane Hospital - part of Circle Health Group 2024-06-20 Person 1 5 0

My recent experience with The Sloane Hospital, particularly regarding an appointment with Professor Dorota Dworakowska in the endocrinology department, has left me thoroughly dissatisfied and frustrated. I scheduled the appointment in May for June 18th, based on positive reviews of Professor Dworakowska. However, what should have been a straightforward process turned into a deeply disappointing ordeal due to multiple communication failures. Upon booking the appointment over the phone, I received an email confirmation from the hospital, which I promptly added to my calendar and marked the sender to ensure all further emails would be flagged. However, 12 days prior to the appointment, I received an email from an unfamiliar sender, which I overlooked at the time. This email erroneously stated that my appointment was cancelled, but it also included an incorrect time. Amidst a busy work schedule and upcoming travel plans, I missed this crucial email and only discovered it when I called the hospital to inform them, I might be a few minutes late for my appointment. To my dismay, I was informed that the clinic was closed that day and my appointment had already been cancelled. Shockingly, I had not received any prior notification of the cancellation via phone call or text, despite the hospital's assertion that they do not utilise these forms of communication and rely solely on emails. It was only later that I found emails in my spam folder form Professor Dworakowska’s team offering a video consultation instead of the face-to-face appointment I had originally booked for the preceding day. This entire experience underscores a profound lack of professionalism and patient care at The Sloane Hospital and within Professor Dorota Dworakowska's team. In stark contrast to the expected standards upheld by NHS hospitals, where diligent efforts are made to promptly notify patients of any changes to their appointments, I was left entirely uninformed and inconvenienced, despite my significant efforts to attend the appointment. In conclusion, based on my recent experience, I cannot in good conscience recommend The Sloane Hospital or Professor Dorota Dworakowska's services. Their failure to communicate effectively and their apparent disregard for patient welfare and appointment integrity are deeply concerning. For individuals who prioritise their time and expect dependable healthcare service, I strongly advise seeking alternatives that prioritise transparent communication and professional patient care.

The Sloane Hospital - part of Circle Health Group 2024-01-19 Person 5 5 0

All the staff were very helpful and answered all my questions extensively

The Sloane Hospital - part of Circle Health Group 2023-11-09 Person 5 5 0

Very professional, made me feel at ease and explained everything in a way it was easy understand, doctor was very friendly and easy to talk with

The Sloane Hospital - part of Circle Health Group 2023-10-21 Person 5 5 0

Was lucky enough to be booked into the Sloane for a day treatment .. I found staff to be so lovely from the lady at reception to the lady that bought me a sandwich and a coffee .. Special mention to my nurses Alison & Janet who were wonderful and to my guardian angel Patsy who held my hand until I fell asleep and hugged me when I left …. I felt safe, understood and cared for ! Thank you all for all you do - you really are unsung heroes.. xxxx

The Sloane Hospital - part of Circle Health Group 2023-09-13 Person 5 5 0

Hospital was very clean, very friendly nurses, my short stay was excellent

The Sloane Hospital - part of Circle Health Group 2023-04-04 Person 5 5 0

Dry professional service.

The Sloane Hospital - part of Circle Health Group 2022-07-27 Person 5 5 0

The lady on the ground floor, was welcoming and advised me to go up the stairs to the next receptionist, which I did. I wasn't waiting long and the lady at reception was very welcoming and asked me to complete my questionnaire and hand back when I had completed it. I was met with a smile and the lady was really pleasant to me.

The Sloane Hospital - part of Circle Health Group 2021-03-14 Person 1 5 0

Think carefully before going here. I went in for a simple procedure - a hysteroscopy - to get an endometrium biopsy (to rule out cancer) and, if they found a polyp, have that removed. When I came to, I had had a laparoscopy which is major surgery. I was very groggy when the Registrar came to speak to me about what had happened. I barely remember it. The nurse (who was lovely) told me that the Registrar was going to call me the next day to let me know what had happened and why I had gone under GA for a simple procedure and woke with major surgery. She didn't call. Over a week later, I called and she told me that she had been too busy to call me. I asked her for the results of my biopsy and she told me that she would chase them and get back to me that evening. After several days, she hadn't contacted me so I contacted her again and she told me that they didn't get the biopsy because I was bleeding too heavily. I have requested to speak to the consultant several times and he has not contacted me. I have spoken to the ward manager who told me she did not have the details. I resorted to trying to call their Marketing department out of desperation to see if they would help me. I left a voicemail and no response. It is now 3 weeks and 2 days since I had major surgery and nobody will give me the details. I am resorting to writing reviews in the hope that somebody in the Sloane will see this and call me because I am terrified. I still don't know if I have cancer and I don't know what they did to my body while I was under GA.