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St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
69,289 reviews

Reviews

Recommend
Dignity/Respect
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Information
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Staff

Reviews

 
Page 34 of 6217
 
Review of Urgent Treatment Centre - Adult written by a patient
23rd November 2020


I have been treated at St Peter’s as a patient in both A&E/AECU/MAU, transferred from London St George’s, Nuffield Orthopeadic Centre NOC Oxford as both outpatient and inpatient numerous times in my years and can say quite honestly, with 100% conviction they’ve saved my life on two occasions to date. Although, to balance it out, they almost caused my death after a poorly conducted operative procedure. Thankfully, some quick thinking saved the situation from certain disaster. In recent years I have noticed a significant positive change in many areas of the hospital. Not only in the long overdue cleanliness of the establishment, but also in their attention to detail in administration and general communication both internal and external facets. I can understand why St Peter’s have received some bad press over the past five plus years, with MRSA and other similarly life threatening viruses that have been oh so easily acquired during those dreadful years. But let me assure you, currently there are so many measures in place, you’d be incredibly unlucky, or simply not adhering to the most basic of repeat opportunities to utilise sanitiser gel, face masks, impregnated wipes and so on to acquire any of the current killer viruses

Suggested improvements
I think I’ve covered most things above...?

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way
 
Review of Urgent Treatment Centre - Adult written by a patient
23rd November 2020


Lovely people. Treated extremely well and was made to feel safe and welcome in a time that I wasn’t feeling my greatest.

Suggested improvements
nothing could have been better.

Experience
Dignity/Respect
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Safe Way
 
Review of Urgent Treatment Centre - Adult written by a patient
23rd November 2020


I received truly excellent care from the all members of staff during a busy time. All the staff in the UTC and A&E departments were outstanding. Thank you

Suggested improvements
N/A

Experience
Dignity/Respect
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Information
Cleanliness
Staff
Care Plan
Safe Way
 
Review of NICU - St Peter's
23rd November 2020


Very pleased with the approach and the steps taken by doctor. They took time to check throughly to valid date our/my on concerns, he was discharged once he stable an the temperature dropped

Suggested improvements
I believe I found very difficult to park near A&E, given the current challenges we should have reasonable parking place close to A&E... This will ease the pressure and tension. I had to park far away and run to get feed for my 3 months told son.

Experience
Dignity/Respect
Parent Dignity
Involvement
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Staff
Suitable Location
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Safe Way
 
Review of A&E St Peters written by a patient
23rd November 2020


Exceptional service, friendly, courteous, prompt, kept my dignity, not rushing, everyone was busy, place was spotless, gentle friendly demeanour of all staff involved x rated 110%

Suggested improvements
Nothing x

Experience
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Cleanliness
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Safe Way
 
Review of A&E St Peters written by a patient
23rd November 2020


Quick clean safe professional felt very looked after

Suggested improvements
Nothing

Experience
Dignity/Respect
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Safe Way
 
Review of Paediatric Radiology - St Peter's
23rd November 2020


There was a 3 hour wait for xray on a Sunday but it was not serious, all the same quite long for a 5 year old. Exceptional service from nurse Pat who was so caring and understanding with our son, a credit to the NHS.

Suggested improvements
Shorter wait time for xray

Experience
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Suitable Location
Care Plan
Safe Way
 
Review of Urgent Treatment Centre - Adult written by a patient
23rd November 2020


The staff were outstanding in every way. I didn’t have a care plan until after my treatment

Suggested improvements
There really wasn’t anything else

Experience
Dignity/Respect
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Safe Way
 
Review of Urgent Treatment Centre - Adult written by a patient
23rd November 2020


Staff polite and effective.

Suggested improvements
Quicker turnaround.

Experience
Dignity/Respect
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Safe Way
 
Review of A&E St Peters written by a family member
23rd November 2020


I came with my five year old who had hurt his head and was very apprehensive. He was treated very kindly at every stage - on entry, during triage and when we were seen. We were in and out within the hour and given clear advice. He was made to feel calm and confident and was complimented about his behaviour which was so kind and made him very proud.

Suggested improvements
Nothing at all.

Experience
Dignity/Respect
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Page 34 of 6217
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