Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Margaret's Hospital
2023-11-25
Person
3
5
0
Review of Roding Ward
25th November 2023
It has been good.
Suggested improvements
No nothing really.
St Margaret's Hospital
2023-11-18
Person
5
5
0
Review of Roding Ward
18th November 2023
Brenda resported it was fantastic, like a 5 star hotel.
Suggested improvements
Brenda resported, 'nothnig' its been fantastic!
St Margaret's Hospital
2023-11-16
Person
4
5
0
Review of Inpatient Care - Plane Ward
16th November 2023
Suggested improvements
Would be good if everyone. Would liaison with each other from staff nurses to doctor.
St Margaret's Hospital
2023-11-12
Person
5
5
0
Review of Roding Ward
12th November 2023
The care was very good all staff very happy. I really started to enjoy it and smile its been ages!!
Suggested improvements
Nothing.
St Margaret's Hospital
2023-11-08
Person
5
5
0
Review of Roding Ward
8th November 2023
Staff were very kind and caring.
Suggested improvements
Let you go out hour if you are loud.
St Margaret's Hospital
2023-11-08
Person
4
5
0
Review of Roding Ward
8th November 2023
All staff are caring and considerate.
St Margaret's Hospital
2023-10-27
Person
4
5
0
Review of Roding Ward
written by
27th October 2023
More activities would be good, more kind of food perhaps but overall not too bad.
Suggested improvements
Larger dinner and (tea) and smaller lunch.
Better breakfast (Bacon etc) also breakfast later 8-30.
St Margaret's Hospital
2023-10-25
Person
2
5
0
Review of Inpatient Care (Poplar Ward)
25th October 2023
My Dad was in Popular ward for several weeks over 2 occasions.
There was poor communication with the family.
The physio he was promised was merely walking to the door and back.
Things that were promised, by doctors, did not happen. In fact, my mum had to sort one of the major things herself.
He was left in a wet bed over night, after a bottle he had used for the toilet tipped. Two members of your staff had an argument in front of my dad about whether a wet bed should be changed immediately or wait until the morning. Upon further investigation, it appears it is your protocol to leave elderly patients in a wet bed all night until the morning shift arrive.
On his final morning, in your so called care, he asked for a bottle to got the toilet and was told there were none and he was expected to wet himself, which he had to. This is appalling and humiliating. As a family, we are astonished that this was allowed to happen. Who do I need to speak to, to take this further?
Suggested improvements
Everything
2023-10-27 10:18:55
Response from St Margaret's Hospital
We are so sorry to read the experience your father has had. We are keen to discuss your review with you, however as reviews are left anonymously, currently we have no way of identifying you to appropriately respond. Please could you email the Patient Experience Team inbox epunft.pet@nhs.net for us to get in touch with you directly. We have also notified the ward manager and complaints team of this review and will be asking for their contribution in addressing the issues raised.
St Margaret's Hospital
2023-10-05
Person
5
5
0
Review of Roding Ward
5th October 2023
The questionnaire tells you.
Suggested improvements
None.
St Margaret's Hospital
2023-10-05
Person
3
5
0
Review of Roding Ward
5th October 2023