St Margaret's Hospital
Review of Inpatient Care (Poplar Ward),
25th October 2023
My Dad was in Popular ward for several weeks over 2 occasions.
There was poor communication with the family.
The physio he was promised was merely walking to the door and back.
Things that were promised, by doctors, did not happen. In fact, my mum had to sort one of the major things herself.
He was left in a wet bed over night, after a bottle he had used for the toilet tipped. Two members of your staff had an argument in front of my dad about whether a wet bed should be changed immediately or wait until the morning. Upon further investigation, it appears it is your protocol to leave elderly patients in a wet bed all night until the morning shift arrive.
On his final morning, in your so called care, he asked for a bottle to got the toilet and was told there were none and he was expected to wet himself, which he had to. This is appalling and humiliating. As a family, we are astonished that this was allowed to happen. Who do I need to speak to, to take this further?
Response from St Margaret's Hospital
We are so sorry to read the experience your father has had. We are keen to discuss your review with you, however as reviews are left anonymously, currently we have no way of identifying you to appropriately respond. Please could you email the Patient Experience Team inbox email@example.com for us to get in touch with you directly. We have also notified the ward manager and complaints team of this review and will be asking for their contribution in addressing the issues raised.