St. Lukes Hospice

St. Lukes Hospice 2020-02-27 Person 5 5 0

Nothing can be improved different from the care given on this visit.

St. Lukes Hospice 2020-02-23 Person 2 5 0

Sadly although our experience of inpatient care at Turnchapel was exemplary and faultless, I cannot say the same of the EOL team. My husband came out of Derriford Hospital where they had suggested he was on the verge of death: I did not believe that diagnosis not because I did not want to lose him but because the signs were not there - he was lucid, eating and drinking well, bodily functions were normal. The EOL team - please can that be changed? - were patronising from the outset and disinclined to listen to the patient or his wife. A sister turned up unannounced one Sunday night and insisted on giving him a bed bath: I remonstrated with her that he has had one earlier in the day and that movement was difficult and potentially painful for him. I was brushed aside like a hysterical ninny - and then told that it would require 3 people to move him in future since he was "so large". Large because he was on high-dose steroids which promote weight gain and appetite and he had terrible fluid retention because of his cancer. That was shocking enough. But then another team later refused to listen to the patient who was desperate to open his bowels. The team refused to help him - there were 3 of them but the care plan specified 2 were needed to hoist him. I told them this was nonsense on stilts - could one not leave the room? I was left to try to help him with my 87 year old mother after they had gone. It was distressing, unnecessary and frankly unprofessional. I complained to another staff member and I understand that was addressed - but no-one from management contacted me to confirm that. The EOL team members acted as though they were "in charge" and my husband and I were deluded or daft. I was shocked at their attitude, genuinely so. I am able to stand my ground but anyone else could have been left even more upset at what is a distressing time anyhow. He later died in St Luke's - the inpatient team were completely different - warm, compassionate and involved. I hope our experience was a blip - but somehow I fear not. Please address this management.

St. Lukes Hospice 2020-02-23 Person 5 5 0

My husband had two stays in St Luke's and was spoiled on each occasion. The first was for 3 weeks to get his pain medication under control: he had a fantastic room with a fabulous view over the city and out to Dartmoor which helped his mood enormously. He loved all the food which was generous and heavy on custard! Staff and volunteers were thoughtful, caring and committed. The access to the medical team to ask questions and be told plainly what was going on was a stark contrast to his stays in Derriford hospital. On his second visit he was greeted warmly by staff and volunteers who remembered him and made him feel special and important to them. His care again was exemplary. Doctors were genuinely interested in making an improvement in his pain and quality of life. Nursing staff attended to his every need with bed baths, hoisting to a shower chair, and even a jacuzzi bath which enabled him to feel his legs again and which he enjoyed hugely. Thank you.

St. Lukes Hospice 2020-02-16 Person 2 5 0

I thought that I would recommend your services to others, but, due to a bad experience to myself on behalf of my mother, I find that as tainted how I feel about your service (and that's sad). My scores reflect on the way we were handled by this, not on all the other ways we were treated.

St. Lukes Hospice 2020-02-16 Person 5 5 0

The ambience and facilities offered by the hospice are 5 stars and next to none. The location is superb with beautiful inspiring views enough to cheer up even the most down at heart patient. The care offered is professional, thorough, sincere and fully complete, inspiring confidence in the whole hospice staff and general organisation can't fault it!! 15/2/2020.

St. Lukes Hospice 2020-02-16 Person 4 5 0

Debbie came as arranged very kind and informative, and got in too well with social services for us to sort our a care package. She was very good with our mom as mom is deaf and she had to keep repeating herself. We were very impressed with her manner etc.

St. Lukes Hospice 2020-02-16 Person 4 5 0

Good:. The excellent care the patient received which enabled him to stay at home as he wished. Also the equipment provided for him to stay at home. Could be improved:. When there are a lot of family members involved, to ensure that key information regarding care is communicated to the correct person.

St. Lukes Hospice 2020-02-16 Person 5 5 0

Debbie was kind, considerate and informative. Everything we as a family would wish for at this difficult time. We all have confidence of receiving the highest level of care.

St. Lukes Hospice 2020-02-16 Person 5 5 0

The care was exemplary. I have no recommendations on improvement.

St. Lukes Hospice 2020-02-16 Person 5 5 0

The care was excellent. The nurses looked after the patient as if he were their own. I can't thank them enough. Can't see what could be improved.