St. Lukes Hospice

Stamford Road, Turnchapel, Plymouth, PL9 9XA
 
1 2 3 4 5 2,168 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of St Luke’s Turnchapel Community Team, written by
13th August 2021



Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of St Luke’s Turnchapel Community Team, written by
13th August 2021


Felt comfortable.


Perfect.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of St Lukes Turnchapel - Inpatient Team, written by
13th August 2021



Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
Rating not given.
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of St Luke’s Turnchapel Community Team, written by a family member
13th August 2021


Cannot have {coopped} without your help may god bless you all you were wonderful.


Can think of nothing.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of St Lukes Turnchapel - Inpatient Team, written by a family member
13th August 2021


Found all staff very helpful and friendly.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
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Trust
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Support Staff
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Experience
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Review of St Lukes Turnchapel - Inpatient Team, written by a family member
13th August 2021



Listen and hear the information given by family members/and or carers to stop errors being made.

2021-08-26 09:37:01
Response from St. Lukes Hospice

Please could you contact us so that we can explore this. We would like to be able to improve our service

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of St. Lukes Brooklands - Community Team,
27th July 2021


All of the support, care and guidance has been exceptional and of immense value at a very difficult time; from first being introduced to our named specialist nurse, right through to the time when care was needed in the home. It has been a very personal, first class, high quality support experience, which has exceeded expectations. The person at the centre of the care is put first and always treated with the utmost respect and dignity in a personable and friendly manner. The wealth of shared experiences is clearly evident and we couldn't have had any better support and care. An incredible team - thank you all.


I cannot think of anything which could have been done better.

Experience
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Dignity/Respect
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Care and treatment
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Staff
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Trust Staff
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Satisfied with support
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Review of St. Lukes Brooklands - Community Team, written by
8th July 2021


My mother had great treatment from St Lukes, and your 'Kathrine' was wonderful the only issue we had was not being able to give real pain relief in the form of an injection. Mum suffered terribly on her last day which will live with me forever. She did not desereve this and if I had been able I would have stopped the pain.


Allow injectable pain relief from a carer. We waited 1/2 day for am injection and that broke my mum. She was on her hands and illness in agency which was unbearable, for us and her.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of St Luke's Brooklands - EOL Urgent Care, written by a family member
8th July 2021


[22] such a variety of cares, all with slightly different views/opinions - some installed greater confidence than others. However, all were respectful, honest and lovely.


We have not had a follow-up/courtesy call from anyone at St. Luke's. This would have been a nice touch and a couple of my have independently noticed this. To go from twice a day and visits to zero in a time of grief feels odd somehow and even if it was to tie off loose ends and allow us to thank it person.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of St Luke's Brooklands - EOL Urgent Care, written by a family member
8th July 2021


Excellent care throughout kind and caring, knowledgeable staff.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
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Resources

Short link to review St. Lukes Hospice: http://iwgc.net/ejn4e