St George's Hospital

St George's Hospital 2018-07-19 Person 5 5 0

Re my Kidney removal surgery on May 31st last. Not being so great at all the technical terms, my condition was also explained to me in layman terms very nicely. It helped me trust completely in Mr Anderson and his great team. Pre-op assessment people were lovely. I found them warm and helpful, very nice atmosphere in their department. On op day every stage from arrival to post op ran smoothly - like well oiled machinery - and just how it was explained in surgery school! I felt completely calm, not one bit nervous (seriously!) I have had operations before, none were planned though, and all felt very stressful. Surgery school prior to the op helped so very much - all mystery taken out of what to expect. Big thank you St Georges for the invitation to this class. All hospitals could seriously do with this for planned surgeries. The ward was a busy one. Having said this, the one thing that struck me was the empathy of the nursing staff along with their practical nursing skills. How they could remain so upbeat amongst our bunch is beyond me, and their cheerfulness rubbed off. Well done y'all! The girls giving out meals were so quick and helpful - and knowledgeable on what we should and should not have - obviously had done their homework each day. The cleaners were also upbeat and thorough. Early morning visits from the doctors was great, it meant I could carry on with my day having had any questions answered first thing. I was able to go walking up and down the ward the day after surgery. I am the kind of person who will follow instruction as long as I understand what's being asked of me and why. Huge thank you to Mr Anderson, Mr J Bernard Liban and your team. I am very grateful to you all Elizabeth jane (Jane) foley

St George's Hospital 2018-07-13 Person 5 5 0

It would be difficult to improve on the surgery and care i received, this was my first operation and i was petrified due to the nature of my back surgery. The care i received was of the highest standard.

St George's Hospital 2018-06-13 Person 5 5 0

Great care offered by the whole team, they have been caring considerate and patient with me whilst trying to get to the bottom of what felt like challenging symptoms. They got a diagnosis, gave me the right treatment and sorted me out. Im incredibly gratful to all the NHS staff here who helped me so well in my time of need.

St George's Hospital 2018-06-06 Person 5 5 0

The staff on McKissock Ward, Atkinson Morley Unit, together with Theatre/Recovery staff I cannot fault. They all worked so very hard. Treated me with respect, kindness and dignity throughout. Thank you all so very much.

St George's Hospital 2018-06-06 Person 1 5 0

I was seen by a foreign ENT consultant who thought it appropriate to ask me where I was from. I informed her I was a British citizen and turned the conversation to my health, which is the reason I was there. Imagine my surprise when I got a copy of her letter to my GP in which she describes me as “a long term resident of the UK”. I don't think I have ever been described as a long-term resident in my own country!

St George's Hospital 2018-06-02 Person 1 5 0

Consultant obsessed with my ethnicity As a Brit with an accent, I am no stranger to xenophobia in the NHS in respect of perceived ethnicity. I was seen by a foreign NHS ENT consultant who had the nerve to ask me where I was from. Imagine the outrage if I had asked her where she was from. I informed her I was a British citizen and turned the conversation to my health, which is the reason I was there. Imagine my surprise when I got a copy of her letter to my GP in which she describes me as “a long term resident of the UK”. I have never been described as a long-term resident in my own country! Not only that, but she had painstakingly trawled through (incorrect) data held about me by the hospital (thanks to her xenophobic colleagues who previously made assumptions about where they decided I must be from) and used that information to state the country she assumed I must be from. The irony is that I am from Britain. The NHS would do well to put consultants through diversity training or ethic sensitivity training. I am deeply offended by her describing me as a “resident” in correspondence copied to others; she has undermined my care because her ignorant misconceptions will prejudice others against me. People can have accents for many reasons, eg being educated abroad or spending substantial time abroad on work contracts. It is not up to NHS Consultants to try and determine the nationality or ethnicity of patients; it is irrelevant and is none of their business. I have decided not to go to my next appointment as I will not be able to contain myself. If only she was as interested in diagnosing my medical condition as she was in “diagnosing” my ethnicity and nationality.

St George's Hospital 2018-05-14 Person 5 5 0

Very cared for. Very attentive and informative. Couldn't be anymore thankful to anyone than the staff at ST George's hospital. Tom Harrison

St George's Hospital 2018-04-13 Person 5 5 0

I was looked after in a very professional way, I tend to arrive early so as to ensure being seen in a timely way. Booking in was not a problem and the nurse kept me informed all the through the wait. (which was very short).

St George's Hospital 2018-03-10 Person 5 5 0

Excellent experience on our last admission. Excellent doctors and nurses.

St George's Hospital 2018-02-28 Person 4 5 0

A coordinator informing the waiting time for patients to be seen. Perhaps an electronic display board might be helpful.