Reviews
Reviews
I would highly recommend this hospital, staff really attentive, comfortable clean room , nothing too much trouble .
Great service from start to finish excellent staff and a clean and tidy hospital
The staff are always pleasant and helpful, the hospital is clean and the food and rooms are good.
very caring and professional
The treatment I have recieved so far is excellent. My scars are so neat and healing well. Mr Platt explained the procedure really well. Told me what can go wrong. (Which nothing has unto now) so you understand what the operation entails before you go ahead. The aftercare is also excellent from of course Mr Platt care and attention to the wonderful nurses especially Dawn and Karen. Any questionsyou may have or concerns they are on the end of the phone and will see you stright away. I would highly recommend Mr Platt if you are considering any work done. I would not hesitate to use him again if the need ever arose.
I was looked after really well by all the nurses and staff, the hospital is lovely and clean.
Very happy with the service we received.
Apart from all facilities being excellent the care I received from the nursing staff was outstanding.
Overall the staff were helpful, polite and accommodating.
Immediately after the operation the level of care was exemplary but there was some issues on the second night when clearly the specific caee had not been communicated to the switch in staff. This caused me some personal distress.
On several occasions information was not shared as effectively as we would have liked. A Priority MRI scan was missed, which we had to pursue. Letters for appointments were not sent/arriving in sufficient time. On the day of my second scheduled appointment, which was subsequently postponed the communication between staff, myself and my family was lacking in all respects and caused great upset and distress. This matter has been investigated by Emma Peacock.
A third date for the operation was initially 17 days which was only reduced due to my daughters intervention and determination. The hospital eventually did respond positively, thanks to Emma Peacocks support however I would not want this to happen to someone else at such a critical stage of their condition.
As a family we feel that some systems with regards to administration require considerable attention to ensure a 5* service.
Great service at all times.