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Spire Hull and East Riding Hospital 2022-08-08 Person 4 5 0

Overall the staff were helpful, polite and accommodating. Immediately after the operation the level of care was exemplary but there was some issues on the second night when clearly the specific caee had not been communicated to the switch in staff. This caused me some personal distress. On several occasions information was not shared as effectively as we would have liked. A Priority MRI scan was missed, which we had to pursue. Letters for appointments were not sent/arriving in sufficient time. On the day of my second scheduled appointment, which was subsequently postponed the communication between staff, myself and my family was lacking in all respects and caused great upset and distress. This matter has been investigated by Emma Peacock. A third date for the operation was initially 17 days which was only reduced due to my daughters intervention and determination. The hospital eventually did respond positively, thanks to Emma Peacocks support however I would not want this to happen to someone else at such a critical stage of their condition. As a family we feel that some systems with regards to administration require considerable attention to ensure a 5* service.