Ashton Road, Lancaster, England, LA1 4RP
Although working at full stretch in an overcrowded and very demanding environment, all the staff I was in contact with are deserving of commendation. Unceasingly pleasant, amazingly cheerful, and most obliging regardless! The expertise and humour made waiting much more tolerable and expedited treatment with much multitasking in evidence. Todd Guiton was an example of professionalism at its best!
My wife has attended RLI many times over the last 3 years with varying illnesses and has always received the best of care and attention. In particular A&E, the Stroke Clinic, Urology and the Eye Clinic have all been excellent and credit should also be given to receptionists and other general staff who have never failed to help
My mum was treated with respect and dignity at all times during her stay, mainly on Wd 34. Her physical care was wonderful, she always appeared well cared for when we visited. At first we felt like no one was listening to our very grave concerns re our mums eating, or lack of, and her very low weight and that caused us distress, despite speaking with doctors, and all of us knowing mum's condition/operation had arisen through low weight. And then R/N Rachel stepped in, listened and made the difference to us and especially Mum. We've been able to bring our mum home, believing she will get better and she's eating again and taking a little interest in food again. Thank you Rachel, you've been amazing.