Royal Lancaster Infirmary

Ashton Road, Lancaster, England, LA1 4RP
 
1 2 3 4 5 47,540 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a NHS patient
22nd June 2021


Couldn't have asked for better care - having mobility issues the staff made sure I received the assistance I needed when going from one department to another.

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Dignity/Respect
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Involvement
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Written by a NHS patient
23rd May 2021


The RLI is our local hospital and my wife and I have both been treated at the hospital on a number of occasions over the more than forty years that we have been here. Both our children were born in the Maternity Unit. ​We have both had operations there as in-patients and have also both had many visits to Out Patients and had a number of minor procedures carried out there over the last few years. In particular, over a long period, we have also each attended A & E following a minor accident that resulted in fractured bones. I have also attended A & E for treatment for blood poisoning following a nasty cut and also for stitches in a wound. We have always received excellent care in the hospital from everyone we have been involved with. I should especially like to say that we have also received very prompt and efficient care at A & E - we have never experienced the long waiting times that are so often reported in the news. It would be a major loss to the district if this facility were ever to be closed. We have both always received great care from all the medical and nursing staff and we thank them all. Alan & Gill Draper

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
17th May 2021


could not ask for anything more from all staff

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
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Cleanliness
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1 2 3 4 5
Written by a NHS patient
14th April 2021


The reason I have not given Royal Lancaster 5 stars (re recommend it to others) is due to the great difficulty in finding parking spaces. This has been a problem for many years now and I'm surprised that nothing has been done to improve the situation before now.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Safe
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1 2 3 4 5
Written by a NHS patient
27th March 2021


Beautifully clean. Friendly staff, excellent care. Short waiting times

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Dignity/Respect
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Written by a NHS patient
20th March 2021


The place was filthy. There was no sanitiser anywhere. Never saw a nurse wash their hands. Never saw a nurse use gel, even before taking bloods. One assistant nurse had her mask round her neck for prolonged periods, and I saw her pick her nose and then immediately use the computer keyboard with her filthy hands. A senior nurse had her mask under her nose and picked her nose while talking to a consultant, then wiped it on her uniform, and did not wash her hands afterwards. No-one challenged them. Patients were told to take masks off once they were on ward, before even Covid and MRSA tests had been done. I was utterly traumatised, and insisted on leaving once urgent tests were done, rather than staying in for 5 to 6 days. The 2 surgeons I saw, and one junior doctor were very good, however. The one toilet's floor was swimming with water, so I mentioned it, fearing someone could slip and bang their head. It was still like that when I left 2 days later. Even without the global pandemic being factored in, it's utterly appalling. I am terrified to go back (to a different department) for urgent treatment, because I still feel utterly shocked and terrified of the possible consequences of being in that hospital again.

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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1 2 3 4 5
Written by a NHS patient
20th March 2021


Very good care

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Written by a NHS patient
20th March 2021


First class service can’t come out really early but very very good what are you

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Written by a NHS patient
5th March 2021


A great general hospital ,

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Written by a NHS patient
18th February 2021


Seen at the orthopaedic clinic and radiology for X-rays. Exemplary care from all staff during the covid 19 pandemic. All the staff were amazing, thank you.

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Dignity/Respect
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Involvement
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