Royal Lancaster Infirmary
Review of RLI A&E Department, written by a family member
5th January 2020
Having Visited A&E Lancaster on Sunday 05/01/20 13.15 with my Wife who had Visited the Night before with her Complaint with Breathing Difficulties. We passed through front Desk to Wait for the first Consultation which took 2hrs 20mins.
We were told to go back and Wait in the Same Waiting Room and we would be seen by the Doctor we were told it shouldn't be Long.
2hrs later we were called through to see a Doctor who examined and spoke to my Wife, 15mins later my wife returned from the examination room to say the Doctor was going to speak to his Superior Doctor.
20mins later the Doctor returned with the Superior Doctor who spoke to my Wife saying she Would Have to Consult her GP tomorrow. WHAT A WASTE of Every bodies time, NOT to say sending my wife away for a Second time with Breathing Difficulties.
Other Patients leaving the Hospital without Treatment due to NO Communication and sick of Waiting.
Nurses all Talking and Eating Food at the Treatment Ward, talking openly about there Personal Lives, and other Nurses waiting for there conversation to finish before requesting Service.
One Patient in Serve Pain, and left In First Waiting Room for 20mins ( should of been Priority )
The NHS Notice Board, How are we Doing, Who Gathers this Information ?
The Superior Doctor turned to Me after Talking to my Wife, and Said you look Disappointed, I Had to Contain myself to say the Least.
NHS Get your act together !!