Royal Lancaster Infirmary

Ashton Road, Lancaster, England, LA1 4RP
 
1 2 3 4 5 47,549 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
18th March 2022


Ever time I have attended this hospital I have always been treated respectfully and quickly in all departments I have been to. Clean, helpful staff and considering what they have to do they have always had a sense of humour.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of RLI Ophthalmology Outpatients,
18th March 2022


Efficient and carrying. A very pleasant experience.


It was all excellently done.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
22nd February 2022


I had Knee Replacement Surgery by Mr Khajuria at Lancaster Hospital on 31st January 2022. I can only praise the staff for all he care and attention received while in their care,

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
18th February 2022


As a inpatient I can not honestly say you get the same continuity of care. There are nurses that go above and beyond to help you. Then there is bad apples that no matter how I’ll you are you do not want to stay there. I feel intimidated and embarrassed to let people treat me like this, but I don’t have the strength to argue or fight in me Like I say the majority are fantastic BUT there are some bad apples in the barrel. You need to be able decipher which. I however am not rushing back anytime soon. I can’t guarantee I won’t come up against it again.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
10th February 2022


I have been under the Orthopaedic department for a couple of years within the Royal Lancaster Infirmary and from my personal experience I feel the staff are friendly and helpful. The hospital is generally clean and tidy.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
27th January 2022


Have had to be there on a few occasions , the worst being A&E. The Dr was rude and made me feel so uncomfortable even though my Dr had sent me there. Awful experience from start to Finnish. Toilets dirty. Urology was poor , cleanliness was very poor. Gynaecologist operation left me with an infection and checking for procedure was bad.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
9th December 2021


The staff at Lancaster Royal Infirmary, are always kind, courteous and give great care on every occasion that I have needed to attend.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
1st December 2021


I had an Endoscopy recently and found the staff very reassuring, kind and helpful, I felt very safe with this procedure which isn't the most pleasant examination to have,

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
10th October 2021


Admitted to ward 16 for routine procedure and overnight stay.The admitting nurse showed no empathy to my nervous state,almost like I was an irritation to her. Was left alone for 3 hours until my operation,when the operating department came to collect me. I cannot fault the theatre staff,anaethastist,or my consultant in any way,they were fantastic and caring. On my return to the ward,I had to move beds,which I understand,but the ward was not busy at the time. This was at 6.pm. I received water,then was told I would have a cup of tea,this was brought at 10.30,I received nothing to eat,was told they’d bring a biscuit but again,this wasn’t forthcoming. So I was without food until the next morning.more than 24 hours. I was very upset about this obviously.. When I was discharged,I just received a letter.,no advice on showering,bowel moments,or any helpful advice. On leaving,I was expected to carry my bag downstairs,considering I had just had prolapse surgery,I finally asked a nurse to help me as was advised by my consultant not to lift. My experience wasn’t a nice one.And I would be reluctant to go to ward 16 again. In my experience,Kendal hospital is superb compared to ward 16

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
22nd June 2021


Couldn't have asked for better care - having mobility issues the staff made sure I received the assistance I needed when going from one department to another.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
 
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