rowcroft-hospice

Rowcroft Hospice

Rowcroft Hospice, Avenue Road, Torquay, Devon, TQ2 5LS
 
1 2 3 4 5 1,468 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 17
 
1 2 3 4 5
Review of Rowcroft - Complementary Therapy, written by a patient
27th February 2020

The first time I met Casa I found her approach both professional and caring. She explained the treatment she could offer me using manage and corner/essential oils we discussed which of these would or could be suitable for me. I found her treatments made me feel more relaxed. I am anxious and it was nice to talk to someone about my illness and treatments. This is after 3 treatments and look forward to my next appointment from being able to lay down. No further improvement needed.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft Hospice - Community Team, written by a patient
27th February 2020

Relaxing.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft - Complementary Therapy, written by a family member
27th February 2020

Everything was excellent.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft - Complementary Therapy, written by a patient
27th February 2020

Treatment was wonderful, would like it every day.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft Hospice - Community Team, written by a patient
27th February 2020

Initially things did not go well confusion, lack of involvement i.e. not told what medication was ordered or choice. Things not followed through so left struggling with consequences. Person changed and things moved forward positively and I began to feel supported - boxes ticked on this experience. Some unfortunate assumptions cost me - i.e. knew nothing of attendance allowance until radio program.

2020-03-05 15:12:12
Response from Rowcroft Hospice

Thank you for your feedback; I was so sorry to read that your experience was not what we would have hoped for. We would be keen to discuss your concerns as we are continually trying to improve our service. Please feel free to contact me: Katie Sturch, Quality Assurance Officer on 01803 210844.

Recommend
1 2 3 4 5
Dignity/Respect
Rating not given.
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
Rating not given.
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft Hospice - Community Team, written by a family member
27th February 2020

Polite, knowledgeable friendly and helpful.

Recommend
1 2 3 4 5
Dignity/Respect
Rating not given.
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft Hospice - Community Team, written by a patient
27th February 2020

I thank Julie so much for her kindness, understanding, her professionalism and her help. She has helped with advice not only for my respiratory problem but also my physical needs, which she not only made suggestions and give advice but was able to advise me on aids which she also acquired for me which has improved certain aspects of daily living and enabling me to be as independent as is possible. I found her easy to talk to and could contact her when it was necessary. This lady could not improve what she already does. Thank you so much.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft Hospice - Community Team, written by a patient
27th February 2020

The nurse were very professional, kind and I am very happy with their care and attention.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft Hospice - Community Team, written by a family member
30th January 2020

Extremely kind, caring and incredibly supportive staff.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
1 2 3 4 5
Review of Rowcroft Hospice - Community Team, written by a family member
30th January 2020

Friendly staff. I (wife) could discuss all problems with them. Because of the way raped response have to work my husband found it a bit confusing seeing someone difficult every day, but never the less we are very grateful for all the help we have received. Thank you.

2020-02-07 08:45:06
Response from Rowcroft Hospice

Thank you for your positive feedback. We don't provide the rapid response service but we are happy to pass on your comments to that service provider. We'd love to know how we could have improved your sense of involvement, so please feel free to contact our quality assurance officer at katie.sturch@rowcrofthospice.org.uk or phone 01802-210844

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
Rating not given.
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
 
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Resources

Short link to review Rowcroft Hospice: http://iwgc.net/ejn4g