Queen's Hospital

Queen's Hospital 2024-06-13 Person 5 5 0

We went in on a blue light and treated straight away my wife was moved to a ward that evening

Very happy with level of service

Queen's Hospital 2024-06-12 Person 1 5 0

I haven’t attended Queens Hospital before and when I waited at the outpatients reception area I was behind two older ladies who looked a bit lost. They asked one of the reception team where they should go and I was shocked to hear the receptionist being very rude to them and told them to wait their turn. When it was my turn to check in for my appointment the receptionist without looking up or making eye contact just shouted at me SURNAME ? I gave her my name then again aggressively she said FIRST NAME then told me to go the waiting room. There was no eye contact whatsoever and she was extremely rude.

The reception staff need to go on customer training courses.

Queen's Hospital 2024-06-12 Person 5 5 0

Because they were always checking on me and asking if I was ok and if I needed anything and provided great care

Nothing , all your staff were great in ever department and ward I was on

Queen's Hospital 2024-06-12 Person 2 5 0

Apart from OBS being taken at regular intervals I received no communications from any medical professional whatsoever. I had no information whatsoever regarding the reason why I had been admitted.My medication was changed with out any reason being given. All in all I would have been better off at home,at least I would have got out of bed, I was kept in bed the whole time. RUBBISH

Just read the above. It would have been better not to have been in the.corridor for 72 hours. It would have been better to have been got out of bed. Most important I was admiring because my legs became paralysed possibly due to a reaction to a COVID activity but I was never told why it happened or what treatment I should have

Queen's Hospital 2024-06-12 Person 5 5 0

I am speaking on behalf of my mother. I took my mum for an Ophthalmology appt at Queens. She is 91 and suffers with Alzheimer’s. She was treated with the utmost dignity and respect. She was given time to formulate her answers and spoken to about her care and treatment. The nurses were very kind. The doctor was very patient giving me time to get my mum into place and comfortably seated at the machines. She is attending appointments every three months and the care is amazing.

We are at the hospital for a long time, on some occasions 4 hours (obviously we expect delays as we have to queue for the different tests etc). This is very wearing on my mum as she falls asleep and/or gets very agitated. The Sunday appointments are less crowded and we get through much quicker. It would be appreciated if we could specify, given the circumstances, a Sunday appointment for my mother.

Queen's Hospital 2024-06-12 Person 4 5 0

The staff are all amazing, especially considering how many people they're caring for. I'm very grateful for their expertise, kindness and going the extra mile.

Make the corridor walls more interesting. I spent a day in various corridors and some pictures would have been a good distraction. Also more chairs available for those accompanying patients so they don't have to stand for hours.

Queen's Hospital 2024-06-12 Person 5 5 0

It’s very good service

Nothing but the triage could be little faster

Queen's Hospital 2024-06-12 Person 3 5 0

The waiting time in the A&E department is way too long. I appreciate the staff were trying their best but a wait of over 9 hours is just too long despite the fact I was taken in with an ambulance.

Reduced the waiting times please

Queen's Hospital 2024-06-12 Person 1 5 0

I went to A&E but believe me it was very poor service i got. I have pressure ulcer grade 4 but i had to wait for 15 hours on my wheelchair to see doctor. It was rubbish service if i have to say.

Just listen people.

Queen's Hospital 2024-06-12 Person 4 5 0

Na

Na