queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
380,760 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
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Review of Queen’s - Accident & Emergency
15th May 2026


They where kind and understanding and really helped me

Suggested improvements
Nothing better

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Sunflower Suite
15th May 2026


Very friendly and efficient service. Thank you

Suggested improvements
I had to wait an hour to be seen but was kept fully informed

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
15th May 2026


I CAME IN TO HOSPITAL WITH A PAIN IN MY LEFT BREST & SHOULDER. I HAD AN XRAY, THAT WAS ALL CLEAR. THEN HAD A 1st BLOOD TEST. I WAS LEFT FOR 3 HOURS TO HAVE A 2nd BLOOD TEST. I ASKED THE NURSE TO TAKE THE BLOOD TEST OVER & OVER AGAIN, SHE SAID WE WILL GET AROUND TO IT SOON. SO I WALKED OUT STILL WITH THE PAIN. I DON'T LIKE BEING IGNORED OVER & OVER AGAIN.

Suggested improvements
LISTEN TO THE PATIENT & DON'T IGNORE THEM.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
15th May 2026


The care and waiting time was not the best.

Suggested improvements
Maybe the waiting time should be reduce to 5 hours if possible. Going to A&E can even make one to feel more sick, From my experance so far.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 4
14th May 2026


Treated well by all staff. Thank you.

Suggested improvements
More than happy with service

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
13th May 2026


Care was great but it’s the length of time without knowing what’s happening next or when you will be seen that is the issue.

Suggested improvements
Once, I’d been seen by each individual for scans or blood tests, an indication of how long I may have to wait in between seeing the next person would be nice. Even if they did say, it could be 6 hours from now!!! At least if know

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Clinical Diagnostic Unit
13th May 2026


When I arrived for the sigmonoscopy, I was told that I should have had the prep to clear my bowels but the consultant has said that they would give me an enema. The last time I attended I was given the prep before hand but when I arrived I was told I only needed an enema.

Suggested improvements
Clarify what is the correct bowel clearance process.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Maternity Triage
11th May 2026


No long wait, good care.

Suggested improvements
N/A

Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
Experience
 
Review of Queen’s - Accident & Emergency
10th May 2026


Although everyone was pleasant IWasn’t given any updates at all ( I was with my dad who was in extreme pain due to Trimeginal neuralgia When asked what was happening was given different answers ie where we were in the queue

Suggested improvements
To be seen by a doctor much quicker ! My dad arrived by ambulance at 3.30 pm and did not see a Dr until 3am the next morning I had to ask for strong pain killers on 3 occasions If I wasn’t there I feel my dad would have been just left on his own :( The Dr that finally saw my dad wrote a prescription for him When we got home at 4.15 am the prescription had the wrong age and NHS number on it !!!!!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Ocean Ward A
10th May 2026


It was everything lovely, thank you.

Suggested improvements
Nothing to do with the staff as they were all nice just the light that was all night on was annoying, not sure why we couldn’t switch it off.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
 
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