Queen's Hospital

Queen's Hospital 2024-04-19 Person 5 5 0

All the members of staff where excellent

None

Queen's Hospital 2024-04-19 Person 4 5 0

Sent to hospital with husband with severe breathing problems, his doctor gave an accompanying letter - got dealt with at a thoroughly professional pace ..

Parking was a problem - wheelchair hunting meant I had to leave him weak and alone whilst I looked for one ..

Queen's Hospital 2024-04-19 Person 1 5 0

Family member admitted. Negative experience from day one. Very little kindness and compassion among some staff, sometimes rude, and disrespectful. Although it was clear they were short staffed, staffing levels are a Trust issue, but it often seemed like they just didn’t want to be there. Nursing used to be a vocation, now it just seems to be a job for some. Poor communication throughout, never anyone around to speak to. Often nobody would get back to you. Important information relating to patients needs overlooked.

Trust need to focus on increasing staffing levels, but please try and recruit people who genuinely want to work in a hospital, I’m sure most do but not all. See patients as individuals, not generalise as what seems to be happening. Ensure their personal needs are met. Communicate better, and listen to concerned relatives. Senior staff need to spend more time on the floor, to see what really goes on.

Queen's Hospital 2024-04-19 Person 5 5 0

I found the staff very friendly and helpful

Nothing

Queen's Hospital 2024-04-19 Person 5 5 0

Very efficient team, all very patient, explained clearly what they needed to do and what would the next stage of the visit. All the nurses, helpers, all the different levels of staff we encountered, were positive, helpful, and supportive.

Queen's Hospital 2024-04-19 Person 5 5 0

Quick, easy and comfortable appointment

N/a

Queen's Hospital 2024-04-19 Person 1 5 0

I have been under the consultant for a shoulder problem for almost 2 years now. I haven't been able to fault the care but after having injections in my shoulder last year and receiving an appointment for a follow up telephone call in January I have found that they are not telling the truth (shall we say) I was scheduled a phone call on 25.01.24 - i didn't get one - I walked over to outpatients in my lunch break the next day and was told they couldn't call me due to an emergency and I will get a new appt letter. I got a letter a few days later - that also went to my GP - saying they had tried to call me several times but I hadn't answered - Absolute rubbish!!! I needed that call as the injections in my shoulder did nothing and the pain is getting progressively worse! I got another appt letter for 12th APRIL!!! I work in a call centre so making myself available for an appt is tricky but I took a break between 11.15 - 11.45 for the scheduled 11.20 time. No call came - I waited until 13:10 then called my GP surgery to advise I hadn't got a call - Not 5 minutes later I got an email saying my appt had been moved to 19th JULY - This is unacceptable when you're in alot of pain!! i called my GP surgery back that same day to tell them what had happened and they made me an appt to see my GP this morning who has now referred me elsewhere due to the pain and restriction in movement which is now impacting my day to day tasks. I was not one bit surprised that another letter has been sent to say they tried to call me SEVERAL times and I didn't answer the call!!! I am absolutely fuming and wonder how many other people get the same thing! People who really need help will be getting taken off lists due to this incompetence and outright lies - I am so pleased I covered myself this time by calling my surgery to tell them I didn't get the call I was expecting. My work colleagues can clarify this as my phone did not leave my hand - They say they called my home number too - I don't even have a home number! If you get a letter saying you missed calls - YOU DIDNT GET THEM!

Tell the truth!

Queen's Hospital 2024-04-19 Person 3 5 0

I have no issue with the staff on the day, however, I travelled down from Brentwood to my appointment at Queens Hospital, incurring a ULEZ charge, and a hospital parking charge, I have no problem with this, what leaves me very frustrated is that the appointment was totally unnecessary, I was to be fitted with nighttime arm supports that hadn’t even been ordered yet, I was informed that they are a one size fits all… so why did it require an appointment if they hadn’t even been ordered? I was then informed that the supports would be ordered, and that I’d receive another appointment letter!

Avoided the unnecessary appointment, as it achieved absolutely nothing, and given the appointment to someone who might have really benefited from it.

Queen's Hospital 2024-04-19 Person 5 5 0

I was treated very well - polite and courteous

Nothing comes to mind

Queen's Hospital 2024-04-19 Person 5 5 0

I was very impressed with the service I received at queens hospital. The consultant was lovely and made me feel at ease and I was seen on time which was amazing.

N/A