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Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 309,252 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

 
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Page 6 of 30302
 
1 2 3 4 5
Review of Labour Ward,
19th September 2023


Im very thankful for the care during my stay in the labour ward. Midwives assigned to me were very attentive, lovely, pleasant, supportive and was my voice when I wan not myself due to pain and contractions. They gave me the best support and assistance. They kept me updated and informed of what was happening. Very thankful to Katherine,Jessica, Walter and student midwife Joy. As well as the team who were present and coached me to push my baby out, they were amazing. The anaesthesia registrar who was understanding of my situation-thank you very much! I am very happy with my birth experience. It has a positive impact on me.


Improvement after the birth. My urinary catheter was not drained during my stay after pushing my baby. It almost bursted because it was too full. Luckily, my partner and I are both nurses so we did it ourselves. The midwife (night shift) after Jessica was kind of rude. No greetings, did not introduce herself, did not update me of what's going on. She just goes inside the cubicle- doing her stuff and not talking to me at all which I find rude. Later on, She verbalised she has another patient (she's supposed to be 1:1) due to understaffing. I truly understand that she cannot attend to me all the time due to the situation (anyways me and my partner are both healthcare workers in this institution so we experienced it as well). My partner took care of me very well whilst she was out there, we did not even press even once the midwife call buzzer. What Im not happy about is her bad communication. Being busy or understaff is not a reason to be rude to the patient. She just randomly went inside with a wheelchair and told us to pack and move quickly because we are being transferred. Did not give us a chance to prepare our belongings knowing I still have limited mobility and my partner doing all the repacking of our stuff.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Labour Ward,
18th September 2023


The room was too cold. Heating can be controlled per room or per block/batch of room.


Midwife’s name should be written on the board to avoid drowsy and tired patients from answering that question multiple times during our stay.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Outpatient Team 4,
18th September 2023


Mr Bolton is a kind caring consultant that goes above and beyond for his patients. He really cares and treats you like a human being not just a number. Very professional and goes the extra mile to get to the root of your problem. The nursing staff are always friendly and efficient as are the reception staff.


Have FIT test available at the hospital. I had to go to G.P. for one.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 1,
17th September 2023


I feel I was treated very well and quickly I would like to thank all the staff who Helped me


I have had no physio at home

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 4,
17th September 2023


Polite and friendly attention, the reason for the delay was explained, the doctor was friendly, helpful and calming. He answered my questions adequately.


A larger waiting area, once called to the doctor, more seating

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 2,
17th September 2023


I was very happy with how my appointment went. Both the doctors and nurses treated me with kindness and respect.


Nothing could be done better

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Labour Ward,
17th September 2023


Very Good staff i had today ( Dr mandopola/ Charlotte / Alex (midwifes)


All Good

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
17th September 2023


Nursing staff did a fantastic job in very difficult circumstances. Sitting in a chair for 30 hours before being admitted because of a suspected heart attack was not ideal.


Reduced the time taken to find me a bed on a ward

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Sahara Ward B,
17th September 2023


Almost everybody was very kind, however, after my surgery I had a catheter, which wasn’t working properly. Although the surgeon told me it would be removed later on the same day, one of the nurse told me they wouldn’t remove it until the following morning. Around 11pm I complained to a nurse who insisted it was working. She lifted the bag saying ‘look! it’s moving! it’s working!’, without even looking at my lower abdomen. Later as my pain was so severe I had to make a nurse call again. This time a different nurse checked my bladder and found it was full. (I heard she was telling the other nurse ‘1000! ‘ the other replied ‘Oh my god!’. ) In addition, some of attending surgeons didn’t seem to have accurate information/knowledge about my illness.


The ward’s bathroom was absolutely filthy. It needed to clean more often and properly. When the fan was on awful smell came in that indicated other bathrooms were in the same condition. The meals were so bad. When I ordered a salad the lettuce leaves tasted and smelt funny ie possibly rotten. The so called roast pork was… I couldn’t tell what it was. I know hospitals aren’t restaurants but pls serve eatable foods. They say processed foods are bad for you but almost all we could have there were super processed I think. You could give patients some options with additional costs to eat something better.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Written by a NHS patient
16th September 2023


All Good

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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Queen's Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2