Queen's Hospital

Queen's Hospital 2023-10-01 Person 4 5 0

Sahara Ward was great and the nurses kind and caring.Only moan is the length of time it took to get meds which delayed my Dads release by about 7 hrs from the time we were told he could come home ! Not the wards fault we know. The same cannot be said for the Day Surgery Unit. We were lied to had problems getting through . Not at any point kept informed unless we managed to get through. My Dad had not had any food since 16.00 and more importantly no drink after 22.00 which would have been fine if he was the first to go down as we were told on arrival.He went to surgery at 17.30 ish and was not given a drink and his Surgeon when told the following day said he should have been put on a drip. They were told by our family on more than one occasion he had not had a drink. His admittance letter with a time of 0700 was clearly incorrect . Nobody wanted to admit my Dad was never going to be touched till the afternoon.He was unnecessarily left alone for hours and we were kept in the dark. At one point he was the only one left out of all those who attended that day. He kept being told when he asked ‘in half and hour you will go down ‘then when more time passed told the same thing. We were also fobbed off the same way on the phone.We understand there was an emergency but we find it hard to believe this would have lasted an entire day from 0700-1730 ! affecting only my Dad’s surgery. Absolutely not acceptable . Basically if the Admin was on point from the time that letter was typed then this complaint would not be submitted.

Quicker dispensing of meds on release Staff on phones who have good communication skills Back room staff who can get information on letters right

Queen's Hospital 2023-10-01 Person 2 5 0

I saw 3 doctors with 3 different diagnosis and I'm still very unwell. I just don't want to go back. They were slow and no communication of how long it would be to see someone. The A&E is unorganised and no clear information of where to go, when you ask anyone they're aloof and not very friendly. Too many people for the suze of our hospital!! Disgusting service

As above, whoever decided to change A&E and make you wait in the reception area needs sacking it does not work

Queen's Hospital 2023-09-30 Person 4 5 0

The consultant went through everything with me and involved me in the decisions and course of action

Nothing about the appointment except that I was somehow lost in the system. I had been waiting for 2 years to be seen and lived with this excruciating pain since I was referred in June 2021.

Queen's Hospital 2023-09-30 Person 3 5 0

I arrived at A&E following an urgent referral from my GP. It was over 3 hours before I was attended to in any way apart from a blood pressure check. My scores are mixed because at times I felt I was left in pain for verry long periods in a crowded area on a very uncomfortable chair but once I had seen a doctor my treatment was administered more swiftly. There were still times when I was left for longer than I should have been, since my pain was severe and the blood tests had still to be returned indicating whether there was any internal infection or rupture. However, once on a drip and eventually moved to a more comfortable chair, this made the experience a little less onerous. I'd like to mention Dr Clara who I saw around 9-10pm as she listened to me and explained things clearly.

The initial stage before seeing a doctor was very long and when you are in pain this is an extremely worrying and uncomfortable time. I understand that the department becomes very busy but those patients clearly in continuous pain could be seen a little more urgently and given some assurances of what will happen. I was discharged at 4.30am and was on my own so had to call a cab. I had to ask for information at the hospital entrance - this cab information could be provided to patients before they leave the A&E. It should also be made clear that the designated cab company only takes cash. Finally, when medication was prescribed and given to me to take home, my small frame had not been taken into account. I had a bad reaction to one of the meds and was advised 2 days later by my GP that the dosage was too high for my weight and to reduce it.

Queen's Hospital 2023-09-30 Person 5 5 0

I was treated perfect well ,and was well cared for .

When discarged and have to wait hours for prescription

Queen's Hospital 2023-09-30 Person 5 5 0

Happy with all the above.

To have someone to navigate the traffic during busy time as last time I spent 10-15 min just get out of the multi-storey parking.

Queen's Hospital 2023-09-30 Person 5 5 0

Had to wait long time for this appointment but satisfied with the results

Wish appointment was earlier had to wait nearly 2years for this appointment

Queen's Hospital 2023-09-30 Person 5 5 0

I was very happy with the care I received for my liver biopsy - both during and afterwards. The staff were friendly, kind and I felt well looked after. Thank you.

Nothing of any significance.

Queen's Hospital 2023-09-29 Person 4 5 0

Very good service and friendly staff thank you

N/A

Queen's Hospital 2023-09-29 Person 5 5 0

I was treated kindly by all staff in the department, and information was given as I required it. Overall a good experience

Not much