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Queen's Hospital 2023-10-01 Person 4 5 0

Sahara Ward was great and the nurses kind and caring.Only moan is the length of time it took to get meds which delayed my Dads release by about 7 hrs from the time we were told he could come home ! Not the wards fault we know. The same cannot be said for the Day Surgery Unit. We were lied to had problems getting through . Not at any point kept informed unless we managed to get through. My Dad had not had any food since 16.00 and more importantly no drink after 22.00 which would have been fine if he was the first to go down as we were told on arrival.He went to surgery at 17.30 ish and was not given a drink and his Surgeon when told the following day said he should have been put on a drip. They were told by our family on more than one occasion he had not had a drink. His admittance letter with a time of 0700 was clearly incorrect . Nobody wanted to admit my Dad was never going to be touched till the afternoon.He was unnecessarily left alone for hours and we were kept in the dark. At one point he was the only one left out of all those who attended that day. He kept being told when he asked ‘in half and hour you will go down ‘then when more time passed told the same thing. We were also fobbed off the same way on the phone.We understand there was an emergency but we find it hard to believe this would have lasted an entire day from 0700-1730 ! affecting only my Dad’s surgery. Absolutely not acceptable . Basically if the Admin was on point from the time that letter was typed then this complaint would not be submitted.

Quicker dispensing of meds on release Staff on phones who have good communication skills Back room staff who can get information on letters right