queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 275,620 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 2093
 
1 2 3 4 5
Written by a NHS patient
25th June 2022


I was looked after ok by all the staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
23rd June 2022


Although there were obviously a lot of people in A&E i always felt that things were moving forward, and didn't have that have they forgotten me feeling.At regular intervals I was spoken to or had readings taken until finally speaking to a doctor who listened to me and then explained her thoughts (happily agreeing with my own).She set things in motion and these were handled by friendly efficient nurses without too much waiting around and then finally the doctor saw me again to explain the medication she was arranging and how I should proceed.All very professional and efficient. Hard to expect any more.


Can't really in all honesty. Obviously waiting around isn't ideal,but with the numbers of patients what could you do.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Same Day Emergency Care,
23rd June 2022


I thought all the staff were lovely but really under pressure. I think communication could have been much better. Also when some of the nurses called out patients names they were not very loud so some older patients could not hear their names. Or if it was in the middle of the night some people had gone to sleep


An announcement system would have been good. Also My husband and I arrived at the hospital at 7pm after a days work. At 3am I laid on a blanket on the floor and my husband covered me over with another blanket. We were exhausted. I was in a deep sleep when a nurse woke me up telling me to get up. We were so cold and so tired I do think the chairs could be more comfortable. Thank you for the regular cups of tea and biscuits that helped to keep us warm

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency - Children's,
23rd June 2022


N/A


N/A

Kindness
1 2 3 4 5
Understanding
1 2 3 4 5
Listening
1 2 3 4 5
Safe
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Clinical Diagnostic Unit,
23rd June 2022


Sue Mason is a true credit to you. Great personality and respectful and informative. Felt very at ease.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Eye Unit,
23rd June 2022


I was looked after extremely well and I am happy with the care given at this time by Remi / Montel.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Eye Unit,
23rd June 2022


Appointment was very clear and pleasant. It started 25 minutes after the appointment time.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Eye Unit,
23rd June 2022


Nurse very patient, calm and explained everything all the way. Felt very welcomed, compassionate.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Eye Unit,
23rd June 2022


Excellent care, I was well informed of all about the operation and reassured of my safety. Remi was so friendly and kind. Thanks Remi.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Eye Unit,
23rd June 2022


I was promptly attended, Remi was very clear on explaining the procedure to me. I was seen very quickly.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
 
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Resources

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