queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
334,024 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
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Review of Outpatient Team 2
23rd June 2024


Everything was satisfactory during this visit

Suggested improvements
Nothing comes to mind

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
23rd June 2024


2 lady’s in the nursery corridor that were on night shift on the 22nd. absolutely lovely and we’re so so helpful and kind.

Suggested improvements
nothing

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 4
21st June 2024


Was completely communicated what was happening and next steps before appointment started. The dr I saw was amazing, knowledgeable and friendly I felt very at ease. The nursing team were very friendly

Suggested improvements
I kept being moved from one waiting are to another without any clear communication on why I was being moved and how long the wait would be. I appreciate you can’t always run on time and give exact times however being moved to three different waiting rooms within 20 minutes seemed unnecessary and was very confusing. Would have been better if someone had explained why we kept being moved and an estimation of time

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 4
21st June 2024


Excellent attitudes of all staff

Suggested improvements
NA

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 3
21st June 2024


Every one involved nurse, doctor where very friendly

Suggested improvements
N/A

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 2
21st June 2024


Great Care.

Suggested improvements
Better communication after operation from Consultant

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 3
21st June 2024


Obviously they only ask you to follow them through to another waiting area and then assist the doctor...

Suggested improvements
Well, being they know you are required to remove your lower garments, just be a little more sensitive with the individual

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 2
21st June 2024


Excellent service but long delay on waiting list (see below)

Suggested improvements
The referral via Moorfields A and E and my GP, was on the 5th January and I was seen on 14th June. According to the NHS app the ophthalmology clinic average waiting time was 11 weeks, I waited 23 weeks. The condition can potentially c. 20 to 40% result in loss of sight in the affected eye so, in the interim, I paid to see an ophthalmologist privately. I have no issues with the actual appointment, the excellent NHS consultant and other staff, just the wait and the frightening possibility of sight loss which early intervention can prevent. Having 35 years working in the NHS including waiting list management I am sceptical about the reported average waiting time and suggest it is reviewed and, if accurate, the reasons for my case be looked into.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 5 - Sexual Health
21st June 2024


Perfect appointment. Everything explained and was quick

Suggested improvements
Na

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 4
21st June 2024


Nurses weren’t really involved.

Suggested improvements
Nothing.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
 
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Resources

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