Queen's Hospital

Queen's Hospital 2024-07-25 Person 1 5 0

i am giving you 0 star for york best to best great service i wait 20 hours for my trun but they still saying it will take other 20 hours i was in pain still they ignoring me if there is any 0 option star i will press that so bad service i am so disappointed

nothing better

Queen's Hospital 2024-07-24 Person 5 5 0

Your service was excellent. There is nothing else I can ask for but to thank all concerned. A BIG THANK YOU TO EVERYONE.

I can't think of anything else

Queen's Hospital 2024-07-23 Person 1 5 0

Wait times of over 11 hours only to find out my blood tests had been lost therefore could not get the results, I had to self discharge before seeing the doctor due to having a newborn at home and no childcare. When the nurse in charge mentioned this to the head consultant he was extremely rude and un-empathetic. disgusting care.

More staff and training for staff how to treat patients!

Queen's Hospital 2024-07-23 Person 2 5 0

Was brought in by ambulance with breathing problems and chest pain at 4pm. Took 3 hours before I had bloods and an ecg. Then was moved to another area and made to wait another 3 hours before seeing a doctor for 4 minutes who didn't know why I was there. Then had a chest xray. Waited another 2 hours to Then be told all results were clear and was discharged. No support, no follow up, no further communication with a doctor. Waster of time being there. Left with pain in chest and had to get emergency doctor appointment the next day to get emergency steroids.

Tell people the plan when they arrive Tell them how long they may wait Communicate with patients; don't just leave them sitting there guessing what's going to happen.

Queen's Hospital 2024-07-23 Person 5 5 0

Staff were brilliant thank you soo much for looking after me.

Not a criticism at all but when in ambulances and they put the blood pressure arm monitor on, it's extremely tight actually gave me a lot of bruising, the staff said this is normal wondering if it could cause problems if someone has e.g. heart problems or a blood clot being so tight? The ambulance staff said if you move it gets even tighter! Also when the people who called an ambulance for me first got through they said it would take an hour for ambulance to arrive, it actually got there within half hour. If I had a worse head injury this could of been fatal timing if it took an hour. Maybe they should put more funding into ambulance drivers so available when needed. I was lucky.

Queen's Hospital 2024-07-23 Person 1 5 0

My son as a Learning disability. Autism and severe epilepsy. He went 32 hours without epilepsy medication and with a blockage in his oesophagis . They blue lighted him to hospital and on arrival we got ok care by one nurse. Two nights sleeping in majors. No dignity at all for my son. Then when he was lead down to theatre we were unable to go with him. Then told to wait outside the hospital for theatre to call us. We went back within the hour to be told he was in recovery and to go back and wait outside. In the end after fearing that two hours was long enough and that my son may have died during the operation we went back to be told he was on a ward ALOne!!!! My son lives in supported living with a 2-1 and a waking night staff due the epilepsy. He should never be alone! He was on this ward for over an hour alone with epilepsy activity. There was nothing to Show any members of staff that my Boy had a LD! You failed him!!

You could ensure that LD patients have a band on or a different coloured band to indicate this

Queen's Hospital 2024-07-23 Person 4 5 0

Overall I received excellent treatment apart from first doctor I saw. He was very indifferent and did not introduce himself. He took more interest on helping someone to fix the machine/printer near his station. This meant him leaning across me and ended with his backside in my face. My friend did complain to him once finished. Apart from that everyone was kind helpful and considerate. It may have been helpful to have received full dosage of steroids as I have had to discuss with my GP and now await a further prescription which may delay as I am unable to get to my pharmacy at the moment.

Everything done well apart from the initial assessment when doctor did not seem helpful as outlined in my previous answer

Queen's Hospital 2024-07-23 Person 5 5 0

All the staff were kind and respectful despite having to deal with a large volume Of patients.

Reducing waiting times would be a big improvement. Although I do appreciate that is unlikely to happen due to the vast number of people coming into A&E everyday and there is a limit on how many people can be treated in one day.

Queen's Hospital 2024-07-23 Person 4 5 0

The staff are really wonderful and do their very best to make sure you are cared for they treat everyone the same. The kindness shown by the nurses was impeccable. They are under great pressure but never complain. They are so professional they made me feel at ease. They so deserve much more than they get for the job they do they have so much responsibility looking and caring for very sick people. I am personally very grateful for all they done for me. Sorry to say that the toilets are not very clean both on the ward and outside.

Queen's Hospital 2024-07-23 Person 3 5 0

Overall a good experience, the doctor looking after us was very good and very prompt. My wife is also a doctor and she was with me at the time and felt that things went smoothly. However there were delays in organising the CT head scan, where there was no request form given to the CT team. As a result the CT head was delayed and we were back waiting in a&e with our 3 month old baby at 2am!!!. When my wife asked if the results of the CT can be given to us via telephone instead given that it would be a 2-3 hour wait for the report and she is a medical professional, the nurse in charge refused (despite the a&e doctor saying it was ok). As a result we ended up self discharging as the wait was far too long for the CT and it was too late for our baby to be awake and to be exposed to the infections. It was disappointing that the nurses were not accommodating given the situation and delays, however I would like to say the a&e doctors were excellent.

CT head should have been done at the same time as the xray to help prevent delays.