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Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 286,862 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
safe
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Outpatient Team 2,
9th December 2022


Dr service was good queens is a good hospital but the waiting time for outpatient appointments to be seen is really bad. My mother had an appointment for pre assessment at the eye clinic.


Reduce The waiting times

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 3,
9th December 2022


It was a really good service carried out in a friendly manner one of the best experiences I’ve had from a hospital


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Outpatient Team 3,
9th December 2022


I arrived early and was prepared for a long wait until my appointment time, but I was taken through immediately and all the different areas saw me quickly and effectively. Very happy!


no

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Outpatient Team 2,
9th December 2022


Appointment on time, total visit less than 20 minutes, can’t ask for more


Nothing, everything fine

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Outpatient Team 1,
9th December 2022


Very good hospital, consult and staff


No it was just great

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Outpatient Team 1,
9th December 2022


Kept informed friendly staff


Na

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Accident & Emergency,
9th December 2022


Absolutely unsatisfied with the way the care was handed over to GP. I was asked to follow up with gp for further treatment, but the GP didn’t receive any discharge documents making them clueless about my hospital treatments.


Sharing the documentation in time

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Accident & Emergency,
8th December 2022


I was in the waiting area in pain. To be fair, when I presented myself in pain, the staff were prompt getting pain relief. I was in A&E for 12 hours! Was discharged without finding out the route cause of the pain. No long term solution or pain relief offered. Was referred back to Oncology. Called Oncology, which gave me the number for Urology Emergency care.


I had to phone Urology Emergency care line of BHRUT. They re-examined the CT scan. THEY found out what was causing the pain and discomfort. From looking at the CT scan they saw that I have compacted constipation. THEY prescribed me some laxatives. I had to go to Queens hospital again to pick up the medication. Would have been nice not to have the extra journey! Especially at the time of Austerity, cost of petrol being high and effect to the environment doing extra journeys!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Accident & Emergency,
8th December 2022


The service was excellent.


There is nothing more that they could have done.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Accident & Emergency,
8th December 2022


You were kind and helpful. Very respectful considering all the challenges you have to face on a daily basis. Thank you so much x


Not left so long in between informing us although I appreciate you are extremely busy.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2