Queen's Hospital

Queen's Hospital 2026-01-19 Person 4 5 0

Queens follow up as been horrendous. I’ve spent 4 hours in the phone today being passed around numerous departments and not got anywhere

Queen's Hospital 2026-01-18 Person 4 5 0

Good feedback only thing that I would suggest is that my appointment for physio was delayed for months when it should not have been. I also had stitches left in my foot when they should have also been removed. However The service from Dr Acharya was very good

Communication with physio and removing stitches

Queen's Hospital 2026-01-18 Person 5 5 0

Excellent service

No

Queen's Hospital 2026-01-17 Person 5 5 0

Reception staff for unit were incredibly helpful and kind, especially considering the problems being caused by the new IT system. Also gave good advice re problems with car park. I was seen 10 minutes early.

Nothing

Queen's Hospital 2026-01-16 Person 5 5 0

I gave the answers that were true in my oppinion

The young cleaning stafg could do with training.

Queen's Hospital 2026-01-16 Person 5 5 0

Everyone was professional and caring. Procedures were explained and I was informed my appointments were necessary. X-rays were taken to ensure displacement of the elbow was healing.

Because of the new computer system there were long waiting times and things were not running very smoothly.

Queen's Hospital 2026-01-16 Person 5 5 0

Everything was good

Everything was good

Queen's Hospital 2026-01-16 Person 5 5 0

Nurses are always polite and very informative. You can see they take great pride and care in what they do.

I don’t see any room for improvement, everything is greaat

Queen's Hospital 2026-01-16 Person 3 5 0

It was my first time attending A&E and the waiting time was extremely long, with limited communication about what would happen next. Despite the prolonged wait and uncertainty, the care provided by one nurse truly stood out. Pinar Kent, who completed my triage, was exceptionally kind and compassionate despite the high acuity of the day. She carried out my initial assessment with a smile and genuine empathy, which made a significant difference to how I coped with a very stressful situation. Although I had to wait some time after triage, Pinar went out of her way to follow up and ensure my treatment was delivered, even though she was only covering triage at the time. Her kindness, professionalism, and compassion had a profound impact on my experience. Thank you, Pinar, for making a difficult day more manageable through your care and dedication.

Updates on next steps of the process and better communication with patients.

Queen's Hospital 2026-01-15 Person 5 5 0

Appointment ran exactly to time. Cheery welcome from the nurse and friendly discussion with the consultant. Made to feel at ease and also received copy of his letter to my GP very soon afterwards.

Not applicable