Queen's Hospital

Queen's Hospital 2023-12-05 Person 5 5 0

Dr was very helpful and was up to date with my situation and had obviously read my notes before appointment felt very assured that I was being treated the best way possible

Larger waiting area and it was very hot in waiting area

Queen's Hospital 2023-12-04 Person 3 5 0

Was told I would be seen when I was transferred from king georges still had to wait 3 hours to be seen. Was told I was staying in but may not have a bed and would have to sleep in the waiting room. Did get a bed after being up 23.5 hours. Overall the procedure went well and was out the same day.

Improve on the turnaround time and stop patience from sleeping in waiting rooms or corridors.

Queen's Hospital 2023-12-04 Person 5 5 0

fantastic level of care from all staff on ward. but also all support such as porters, domestics, catering (marvellous meals), phlebotomists and they may be just doctors but you cannot feign that look of concern and concentration as the brain starts to work out what is happening here. cannot wait until my next visit.

cannot think of anything

Queen's Hospital 2023-12-03 Person 2 5 0

I was on the labour ward twice. Transferred initially by triage after baby had a heart deceleration (consultant had earlier recommended induction on antenatal ward but there were no beds and with another heart decel after 4 hours of waiting, went to labour ward.) First experience: Midwife experienced and great. Felt comfortable and ready. Doctor - horrible. Young doctor who did not read my notes and decided that I should simply return to antenatal for a scan the following day and likely be discharged and another review with a consultant. When I informed her I already saw a consultant and she had made a plan, the young doctor did not believe me and started to question what’s her name etc. I stressed and explained the plan duly for her to go Back and review her decision. She kept arguing with me that it’s perhaps not the right decision and made certain comments that were “by the book” rather than believing someone like myself “with experience - this is my 4th child”. She then came back saying well since the consultant made this plan we will stick with it and it’s a good thing she spoke to me. Had I not stand up for myself, God alone knows what could have happened. Second experience: Rushed to Labour ward at 8cm dilated. History of quick labours. Instead of paying attention to me the patient the midwife’s comment was “ need a handover”. She was complianing she didn’t know what was my history. Instead of asking my Partner or listening to Me Screaming contraction help - She ignored me saying “let your body do what it has too” instead of hiding me through. Thankfully near the end, she started to help me and guide me through, avoiding tears etc. happy for that. But I felt super not important in the moment and that the midwife was More concerned with handover.

Queen's Hospital 2023-12-03 Person 2 5 0

Generally good care up until the point I was actually in labour. I was induced on antenatal ward to have my baby and after 3 of the misopristal pills, contractions were a lot closer but because I was only 1cm earlier on in the day, it’s like the midwife did not believe when I said I was getting more pain (though hooked up to monitor). At That point it was a bit bearable but I still asked for paracetamol or something similar if not gas and air. The midwife then went on break without giving me my paracetamol. Someone standing in for her filled in and came a little while later and I asked again but no help. I asked if they gonna check how dilated I am but they didn’t at that point just kept delaying. When the paracetamol finally came I stressed for them to check as the pan was too much for them to realise I was 8cm dilated and the baby was coming. This resulted in them rushing me to labour ward leaving behind all my stuff. Had they checked when I asked earlier and heeded to my warnings that my labours are quick, this Big rush wouldn’t have happened and o would have also had some pain relief during my labour to 8cm instead of being In a room all by myself and delayed responses to the help button when I tried to get them. This could have been better handled by midwifes.

Everything. Listen to the patient. I dressed a million times My labour is quick but in the moment they didn’t realise that it could be the quick. When a patient presses the call button, respond quicker…. Particularly if they in a room by themselves. The patient could be in big trouble and not be monitored at all with no one around.

Queen's Hospital 2023-12-03 Person 3 5 0

Communication is poor and the staff themselves were not sure which department to check in with etc. after spending an hour going from dept to dept, I was finally able to make heads or tails where to go.

Train staff to communicate more regularly and train staff to be able to explain the process and also to direct patients properly.

Queen's Hospital 2023-12-03 Person 4 5 0

The a good for me

Am doing good in my life

Queen's Hospital 2023-12-01 Person 4 5 0

Very well organised in seeing me and very kind and caring staff. In and out in good time.

No it was all good.

Queen's Hospital 2023-12-01 Person 1 5 0

They weren’t even busy, I waited a long time to be seen, no one had answers to my questions, been left to just sit and wait, got worse while waiting and still nothing happened. I discharged myself around 9pm as I had to wait another 7 hours and I had already been there for 5 hours. They sent a report to my GP the time is wrong on it. And my results still haven’t been sent over.

Everything! Staff just walking around, get them to work. Communicate with patients and don’t give mix messages. Everyone who works in the hospital should be on the same page but some said one thing and another person said something else.

Queen's Hospital 2023-12-01 Person 5 5 0

I felt that I was being treated like I was important and with the utmost respect and care.

I don’t know if there’s anything that could be done better