queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 262,840 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 1372
 
1 2 3 4 5
Review of Accident & Emergency,
30th November 2021


All staff were lovely and made my experience reassuring and timely. I was treated with respect.


Nil

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Nuclear Medicine,
30th November 2021


Exceptional Service. Everything was punctual, courteous, and informative. Every staff member that were involved were very professional.


Nothing. Everything went very, very well.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
30th November 2021


I have been treated good, but it could be better, I ve been wanting a while till doctor sow me and I was in such bad pain .


Because I was having bad headache and neck pain I asked for a ct scan but the doctor said that I didn't needed, I did explain to her that I had epilepsy seizures in the past and I have often headaches. But she was keep saying that is nothing to worry about. For my peace of mind she should do it, and also told her that I can wait few hours if is busy. She said that she done everything that she could do for me and she will discharge me. I was very disappointed onestly

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
30th November 2021


I have never felt so badly treated in all my life as I did when I was in Queens and still didn't get seen by the doctor after 18 hours I give up up worst experience of my life


Have people who are needing to lie down give them a bed don't tell people they're stupid and not to be rude with people and laugh in their face

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
30th November 2021


The student nurse and the apprentice needs further training before they are allowed to work on the floor alone. They do not disinfect the obs machine they using for everyone aand they do not wear gloves, they do not practice proper handwashing either. They contribute to spreading corona virus. They disgust me. When told to clean the obs machine before using it on me, the student nurse said have you work in a&e? Like theres an excuse for not cleaning the equipment.they use the machine.in everyone in majors B same day emergency without cleaning it at all.


Ger rid of the apprentice and the student nurse. They do not deserve to be nurses

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
30th November 2021


The unit is way understaffed and as a result staff do not have the time to update patients


The unit is severely understaffed, I sat in a n e for 12 hours before I was seen, tired hungry and in a lot of pain. When alone you are afraid to go to the toilet or something to eat in case you miss your name being called. I asked for pain relief and I saw many many others asking for the same however the staff need to reminded several times and in my case I just gave up as I seen others getting ignored so I sat there in pain all night. Old people also don't like to complain so it's not fair on them. Once I did get seen the treatment was very thorough

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
30th November 2021


My details and symptoms were recorded incorrectly from the begining and even though I corrected them each time they did not update them. I was there due to vaccine side effects for which I was warned I could be at severe risk for. Due to my information being recorded wrongly, I had to keep informing them that I was at risk of a heart attack due to the time frame. I was told by 3 doctors it was impossible to be cause by a vaccine I had 4 months ago, to which I kept having to remind them it was 4 DAYS ago. 111 informed me I had to go to a+e, and then a+e told me I should have gone to my gp. When I was discharged from a+e they did not send my medical records to my gp by 8am the next day which is a legal requirement. I did not see the doctor that discharged me but I heard him talk to the nurse about it. It was a shock to the nurses when I asked what the next steps where when I was discharged. It was also a shock to find out I was still in severe pain.


Actually listened to me and record down what I said. I understand that they are overrun and that I had to wait 7 hours. But I believe that if my details were recorded down properly I could have been done within 5 hours. All I needed was an ECG due to being within the dangerous timeframe. But because of wrong information I was pushed to the back of the queue taking up valuable time and resources for you. I ended up wasting a lot more medical resources and time due to not being able to rest and recover and then having to contact my gp multiple times due to you not working to a quality standard that you are legally mandated to.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
30th November 2021


All staff friendly respectful and caring. Just feel there is a bit of a lack of communication between departments when you are forwarded which leads to potential delays in treatment. Apart from that everyone literally deserves so much credit for the work they do


Communication between departments

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of General ITU,
30th November 2021


Nurses should be caring empathic compassiouate , if a patient says he or she is in pain or cannot breathe. it needs to be acted up on immediately ,never let the patient feel anxious about who is caring for her ,I am extremely pleased, with the over all care of the doctor and nurses, they are wonderful ,Thank you all.


nothing.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of General ITU,
30th November 2021


Good for my safety, the doctor, nurses and my family , I will recommend to my family, nothing to improve.


Nothing.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
 
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2