Queen's Hospital

Queen's Hospital 2025-04-22 Person 4 5 0

All staff were lovely and very caring . I couldn’t fault that but it was the length of time waiting in each area which was the hardest . I was treated very well when I was seen either by the nurses, doctors or other staff I saw.

Not having any concept of how long you were going to be kept waiting . I understand that different priorities come In though so this maybe difficult .

Queen's Hospital 2025-04-22 Person 5 5 0

All the staff were excellent, professional and caring.

Only waiting time but that is not within your control

Queen's Hospital 2025-04-22 Person 4 5 0

My visit at the Emergency Department followed by SURR(SAU) and then to the ENT Department at the Queen's hospital was very impressed with the quality of care provided. The doctors,nurses(SURR) and staff were professional,attentive and delivered excellent treatment throughout my fourth visit. Their expertise and dedication were clearly evident,and I truly appreciated the level of service.

However, one area that could be improved is communication among the doctors to the nurses regarding patients appointments. There seemed to be some confusion with scheduling,which caused delays and a bit of inconvenience. Better coordination would make overall experience even smoother for patients. Despite that, I'm happy with the medical care I received and would still recommend their services.

Queen's Hospital 2025-04-22 Person 5 5 0

I thought communication was excellent. I made them aware I was deaf so communication was done via typing messages on mobiles or writing on paper.

Absolutely nothing. Everything was brilliant.

Queen's Hospital 2025-04-22 Person 5 5 0

Thought I had already submitted a survey! But here goes again. Apart from the time taken, which is no reflection on the excellent staff who were very busy, I couldn't have been happier with my experience from the ambulance crew through to the doctors. Regularly checked and asked if ok. Was given clear instructions what to do once home.

The only thing I can think of would have been a bit of warning as to how much pain I was going to experience once the morphine wore off as i didn't feel too bad when I was discharged.

Queen's Hospital 2025-04-22 Person 3 5 0

The system is broken in terms of waiting times. The nurses and staff are excellent in general but after being sent home following a 14 1/2h wait to then be told to come back a few hours later and sit around for another 5h and then have to report back the following day and wait another 10h before being able to have an operation is just not good enough.

More staff or greater planning. If you know an operation is unlikely then send patients home. Sitting from early afternoon until 4am without anything to eat is doing more harm than good

Queen's Hospital 2025-04-19 Person 1 5 0

I was booked in for a procedure which was done during the day. In the afternoon I asked a head nurse about something I was concerned about which was my heavy bleeding. Rather than speak to a Dr, she said it was normal and sent me home. This caused me to have blood clots and I ended up back there in less than 24 hours. The staff tried to convince me not to wait the 3 hours to see a Dr. I did wait as I knew something was wrong. When the Dr examined me he dug out huge blood clots from an open wound without even telling me what he was going to do and without any pain relief. It was excruciating and hugely traumatic. Then the Dr & nurse just walked out of the room. The terrible treatment has left me both physically and mentally traumatised.

After care is not professional. Patients are not listened to. No care or compassion for physical or mental distress. Unprofessional treatment both from nurses and doctors.

Queen's Hospital 2025-04-19 Person 3 5 0

Staff very busy and probably couldn't give as much time with each patient as necessary.

Given the potential severity of my condition, I feel that I should have been seen much quicker than I was. Was in the department from 6.30pm to 7am the following morning. Seats were very uncomfortable in corridor where I had to wait. If patients are going to have to wait for a long time then they should be made as comfortable as possible.

Queen's Hospital 2025-04-17 Person 2 5 0

I trained in medical science and am conditioned like that.

Time keeping went wrong. Upstairs problems

Queen's Hospital 2025-04-17 Person 4 5 0

Could be better.

Time.