Queen's Hospital

Queen's Hospital 2024-06-05 Person 5 5 0

After a very poor experience in A&E 28/9 May the follow up treatment received in the fracture clinic was excellent and efficient. My experience of Queens in terms of actual treatment has always been good and the treatment in A&E once a doctor attended was good. The orthopaedic doctor (Isabella) who stitched my badly gashed knee up was excellent BUT i should not have had to wait over 12 hours for that and she should not have had to perform that in a corridor. We wonder why infections occur! Fortunately that did not happen happen in my case.

Sort out A&E. It is appalling. 14 hours is not acceptable.

Queen's Hospital 2024-06-04 Person 1 5 0

My daughter has a disability and was treated badly the list of complaints I have goes on and on

Have staff treat people with special needs more understanding

Queen's Hospital 2024-06-04 Person 4 5 0

The nurses were good.

Those hard chairs and the waiting but one consultant did apologise which I did not expect.

Queen's Hospital 2024-06-04 Person 3 5 0

I think that the some of the nurses was a slow on doing somethings and the doctor did not look at my xray until I told him that I had an xray the first team I saw was very good and made me feel at nice and relaxed.

Like a said the doctor didn't know I had an xray and I don't think he understood that I'm a spinal injury patient I'm a spinal cord patient and have difficulty with my walking.

Queen's Hospital 2024-06-04 Person 2 5 0

I was referred by my GP, given a letter and sent straight to the hospital. I was seen quickly on arrival and then left for hours without any further information. Only to be told at 22:40hrs that the department I was meant to be seen by had closed at 17:00hrs. I was told it was an urgent referral and then when I contacted the department the next morning, I was told it is urgent and I SHOULD hear something in ABOUT 6 weeks

Everything

Queen's Hospital 2024-06-04 Person 3 5 0

I arrived with severe abdominal pain and metal taste in my mouth, was unable to sit up or walk or eat and I waited nearly 14 HOURS to be seen by a doctor and 2 hours after that for q scan with no updates, no information no sense of urgency to see anyone; yes the doctor was friendly but given the circumstances I should been seen at least once to see how serious the situation was, Queens is seriously going downhill as they are under staffed and putting patients lives at risk.

Everything!

Queen's Hospital 2024-06-04 Person 1 5 0

Couple nurses especially male nurse Ian were trying their best to help my mother who is 83 & got Alzheimer's see surgical doctors so she could go home and get outpatient appointment but surgical team said they look at scan & be back in half hour they never did ! My mother was so distressed with waiting from roughly 11am in morning til roughly 10pm we ended up getting her discharged so she could be in her own environment as nothing was going to be done that evening or next day

Given age of patient and how she's got Alzheimer's! Rather her getting stressed given her a outpatient appointment to come back for what treatment they need to have which also would of helped nurses treat other patients that needed help that could of been seen to that time rather than someone who wouldn't been seen to and treated that day or night or even next morning

Queen's Hospital 2024-06-04 Person 4 5 0

X

Within the SDEC are I was treated was a select number of comfortable chairs. I assume these are for use by patients, however on my arrival more than 50% of them were consumed by visitors and not patients. At no point did anybody offer a seat or did a member of staff ask them to move from a seat. One family were using 4 seats and only had 1 patient. I ended up having to sit on a rigid plastic chair while receiving intravenous medication. To make matters worse one of the culprits was a trainee Dr who was with her father, not only did she take up patient seating, she made up a bed in an assessment bay for her father to sleep in so he could be more comfortable!. The sheer audacity!.

Queen's Hospital 2024-06-04 Person 1 5 0

I was with my autistic son aged 29 who has severe learning disabilities. He has recently been diagnosed epilepsy and had had 2 seizures. The ambulance dropped us, they left him in a wheelchair. We was there nearly 2 hours. In that whole time not one dr or nurse spoke to us or did any observations on Charlie. He was distressed and extremely tired after 2 fits so i thought he was better off going home so i self discharged him.

Could of atleast come and checked on him and informed us what would happen etc

Queen's Hospital 2024-06-04 Person 2 5 0

I found the whole experience very stressful. In Majors I was asleep at 02.30 and a doctor came in switched the light on full blast and said I had to have an operation at 9.30 in the morning, which was unnecessary because an operation was not needed, he did not have a good bedside manor at all and after just having an operation a week before made me very upset when he had got it all wrong. Doctors should get their facts right before giving patients information that is not right On the ward the nurses were very nice (sunset 2). My whole experience was ruined by that doctor. Don’t know who he was only that he worked in urology and had a big black beard

Shorten the time in A&E with a better system. I had to walk backwards and forwards along 2 long corridors to be seen , which isn’t ideal when you are in pain or feeling unwell