queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
324,260 reviews

Reviews

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Reviews

 
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Review of Queen’s - Accident & Emergency
26th March 2024


I arrived and went to the wrong place as there was no clear signage. I joined a queue to be told to join another queue. I was then redirected round to the other side of the hospital where I waited an hour for someone to see me. He looked at me and told me I was going to see a surgeon and to take this piece of paper to reception. I walked out and found reception who then redirected me to the first place I went to. When I got there, she told me that I needed to get information from the place I had just been. I went back there and got told to join the queue I first joined. Reassured by the kind lady that "he's new" and printed my forms off and sent back to the original reception. I waited there for around an hour to be "assessed" by someone with another person in the room. A room which 6 other people came in and out of within the 5 minutes I was being "assessed". I then got told I was being sent for blood tests and an ECG and then wait again. I finally got to speak to the surgeon who recommended I come back in the morning, I would just need to wait for the results of my blood tests and urine sample. I then got shuttled into another room, totally 6 hours. In this time, my abscess has started to drain, no longer requiring the surgery.

Suggested improvements
Check in with patients more regularly. Don't just keep shuttling people between rooms like cattle.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


I'm not happy with the way I was treated by the Nurse who took my blood samples she was rude and disrespectful and wasn't kind to me, when she was taking the blood out of her uncared attitude one of the syringes with blood fell she did not border to picked it she went ahead to take another blood from me, she abandoned the one on the floor, walked away and asked me to go back to my sit. when I went back to check if the blood was picked from the floor it was there lying around so I had to pick it up myself and bring it home.

Suggested improvements
To treat the patient with respect and integrity

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


Was quote an experience 4 days till I got a bed and then in corridor.

Suggested improvements
Quicker service

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


The Doctors and Nurses were amazing, hard working and having to put up with those who were time wasters! The waiting time was 1/1/2 days it was horrendous!

Suggested improvements
Nothing, just the amount of people, including those waiting in corridors, and the horrendous wait! As well as the time wasters!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


The doctors could have been more helpful

Suggested improvements
Doctor could have more helpful

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


I was listened to and taken seriously. Everyone was very polite. Thank you so much!

Suggested improvements
Nothing. Very helpful.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


I was in extreme pain and begged for pain relief which I didn't get for hours. I was taken out of the wheel chair put on a trolley to have x-ray on my lumbar, when I came back I was told I had to get off trolley and sit in one of the low chairs. I couldn't walk or move on my own, but still had to get off the trolley. The chair was so uncomfortable I couldn't sit down for long and had to get up and lean over the arm in pain. No one came to see if I was OK. None of the pain relief prescribed helped. After spending 14 and half hours at the hospital, the doctor told me to go home with the same pain relief that didn't help, telling me I'm not a medical emergency a s letter would be sent to my doctor ti arrange an mri scan. The prescription he provided was incorrect, as according to the pharmacist one of items doesn't come in the strength he prescribed. So basically my experience of Queens hospital was not good and I would never recommend anyone to go there. I have just contacted my doctors surgery and they advised nothing in the notes suggest I should have an MRI scan.

Suggested improvements
Everything

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


Arrived at a@e 6pm ambulance bloods and exam in resuse by 7 good. X-ray by 8pm good .on bed in a@e until 4 in morning. No one spoke to me not offered a drink or food . Had my own water which I drank at 1am. Saw doctor at 4pm asked have I had X-ray?? Which I had 7pm previous night. Told me they had lost my notes. I asked for pain relief at 9pm , got some at 1am after asking frequently. At 4am told I am going home with a sling as I have fractured shoulder. Told ambulance would take me at 8am still in a&e called my son who lives 60 miles away and he came and took me home arrived home by 9am. My whole treatment in a&e was completely unacceptable,

Suggested improvements
Everything especially communication.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


I had a great experience at the hospital,everyone was so lovely and kind however the short staffed can affect your stay there,I stayed almost 18h just to have my treatment.It is not the nurses and dr fault there is not enough staff.There were running around like headless chickens poor them.But the services were great.

Suggested improvements
Please have more staff,and pay nurses and other staff what they deserve

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


All very polite. .

Suggested improvements
However A and E was sighed very poorly with lots of walking between depts

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
 
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