Rom Valley Way, Romford, Essex, England, RM7 0AG
Timing needs improving. It’s like 1 patient is being seeing in an hour. It’s 4am and still waiting from 10pm previous evening. Probably needs more doctors available instead of nurses.
I went with my friend on maternity emergency as she was bleeding and in so much pain.Her delivery date was due on 10th of December. Despite she was in a critical position they make her wait for 8 hours to get her a bed.After being examined by a nurse she realise that her Bp is high and she's suffering from pre eclampsia.she did an emergency delivery and was send to a ward the next day.She was on coral ward but she was treated rudely by staff.I myself could hear their tone of voice towards vulnerable new born mother is so harsh.Nurses at this wards are not only rude but they lack professional manner towards patients and their family.I have never see or heard any hospital who would discharge patient at 1am with a newborn baby.The treatment was absolutely absurd and disgusting.
The care given at outpatients at this second appointment was very good. The initial appointment a few months ago was disappointing due to the lengthy delay (aprox 1 hr) and because an MRI was needed we required a follow up appointment. It would have been helpful and cause less anxiety if the MRI could have been part of the initial appointment. This would also mean the same patient needs less appointments if the MRI showed there was no treatment needed. And on this occasion my daughter has now been referred for Physio and Pain clinic and so we now have another wait for treatment. The only other cause for concern is the parking at Queens. It is atrocious. The appointment was for 10.15am. We allowed over an hour for the journey and half of that was spent queuing from the main road into the car park. It was not as if the car park was full, because it was not but exceptionally slow moving. The same applied to departing from the car park. This is a serious concern if a patient needed urgent medical attention or if the car park needed to be evacuated quickly.
Apparently a doctor does not have to speak to you, he/she can read your notes from the paramedics and decide on treatment without discussing it and getting your consent. A nurse can leave your notes in full view of other people, a breach of data protection. A nurse can decide to talk to you in front of several complete strangers about your illness giving personal details that you were unaware of. This is not acceptable surely?
Was sent to A&E from the GP for my 3 year old. The department was extremely busy as expected. I had to wait in the Queue to see the streaming nurse for over an hour whilst standing and holding my unwell child, who couldn't stay awake and was having a high temperature at the time. There was many elderly people also queuing for this long period who looked very unwell indeed. I feel that this could be a risk and there must be a better way to ensure better patient flow into the department during busy times. I don't agree with making unwell and injured patients stand in a queuing system for such a long time. The streaming nurses had to leave their position to take ill patients to majors light and other departments which them leaves the streaming desks unmanned.
Short link to review Queen's Hospital: http://iwgc.net/eb4r2