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Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 275,743 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Accident & Emergency - Children's,
4th July 2022


Very attentive team of both nurses and Doctors.


Long delay for blood results which was no fault of the clinical team caring for my son. Bloods taken 4hours before results were back

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
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1 2 3 4 5
Review of Dermatology Outpatients,
4th July 2022


Friendly, polite and professional staff. Very efficient service, minimal waiting time and first class medical treatment. Everything involved with my biopsy was clearly explained to me and carried out entirely painless, in a spotlessly clean environment. The calm and caring demeanour of the medical staff I saw today put me completely at ease and made me feel I was being treated with utmost respect, thank you so much.


The whole procedure was faultless.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 2,
4th July 2022


Explained everything very polite.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
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1 2 3 4 5
Review of Cornflower Ward B,
4th July 2022


The service was fine. I was very bored. Entertainment would have helped.


N/A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
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1 2 3 4 5
Review of Tropical Lagoon,
3rd July 2022


My daughter was very unwell and had to be taken to pediatric A&E and we stayed in children's inpatients for a few days (Tropical Lagoon). Every single person we encountered was so professional and kind and the service we received was incredible. Every person including cleaning staff, nurses, doctors, play team, kitchen staff did a brilliant and valuable job. My daughter has made a swift recovery and a follow-up plan is in place. We feel very confident after the thorough approach of all staff. Thank you to everyone. We have had to have a few various visits to Queens and I've found they're always improving and seeking to provide the best service possible. Such amazing people work there.


When we arrived and had settled into inpatients, it would have been helpful if some of the facilities that are in place were pointed out, e.g. high chair, play room, little garden, towels, kitchen etc. We mostly were told timings when doctors would be doing rounds etc, but this could be a bit more consistent (even a rough window, e.g. ' likely between 4pm and 6pm' is really handy.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
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1 2 3 4 5
Review of Ocean Ward A,
3rd July 2022


I was kept informed and staff were friendly and attentive.


Nothing,

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
2nd July 2022


The ophthalmology dept at Queens is exceptionally busy. I attend with my father every 3 weeks or so. We are always there for at least 3 hours, even on a Sunday. It does not matter what time you have an appointment there is always a delay of at least 2 hours ( even at 8.30am ) I don't know how this problem can be resolved. We sit and wait patiently as we feel we get good care and mostly we see Miss Abeysiri herself. However, it is a test in patience, and my father is 87 years, so it is always a very long and tiring day out for him.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
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1 2 3 4 5
Review of Cardiac Rehab,
2nd July 2022


I felt well treated and the staff cared for me.


N/A

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Nuclear Medicine,
1st July 2022


Everyone was friendly and helpful


Had to wait a bit in the morning, 20-30 mins, but they were clearly very busy

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Accident & Emergency,
1st July 2022


In an extremely busy dept everyone was kind, considerate and helpful. Although I spend a long time without any contact after my initial examination. I understand this was because there was a urgent medical emergency but I wish I could have been moved out of the Trauma Unit earlier.


As with most hospital debts they need more staff!!! The doctors, nurses and ancillary staff just working flat ot all the time.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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