Review of Tropical Lagoon,
3rd July 2022
My daughter was very unwell and had to be taken to pediatric A&E and we stayed in children's inpatients for a few days (Tropical Lagoon). Every single person we encountered was so professional and kind and the service we received was incredible. Every person including cleaning staff, nurses, doctors, play team, kitchen staff did a brilliant and valuable job. My daughter has made a swift recovery and a follow-up plan is in place. We feel very confident after the thorough approach of all staff. Thank you to everyone. We have had to have a few various visits to Queens and I've found they're always improving and seeking to provide the best service possible. Such amazing people work there.
When we arrived and had settled into inpatients, it would have been helpful if some of the facilities that are in place were pointed out, e.g. high chair, play room, little garden, towels, kitchen etc.
We mostly were told timings when doctors would be doing rounds etc, but this could be a bit more consistent (even a rough window, e.g. ' likely between 4pm and 6pm' is really handy.