Average ratings
Reviews
Very attentive team of both nurses and Doctors.
Long delay for blood results which was no fault of the clinical team caring for my son. Bloods taken 4hours before results were back
Friendly, polite and professional staff. Very efficient service, minimal waiting time and first class medical treatment. Everything involved with my biopsy was clearly explained to me and carried out entirely painless, in a spotlessly clean environment. The calm and caring demeanour of the medical staff I saw today put me completely at ease and made me feel I was being treated with utmost respect, thank you so much.
The whole procedure was faultless.
Explained everything very polite.
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The service was fine. I was very bored. Entertainment would have helped.
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My daughter was very unwell and had to be taken to pediatric A&E and we stayed in children's inpatients for a few days (Tropical Lagoon). Every single person we encountered was so professional and kind and the service we received was incredible. Every person including cleaning staff, nurses, doctors, play team, kitchen staff did a brilliant and valuable job. My daughter has made a swift recovery and a follow-up plan is in place. We feel very confident after the thorough approach of all staff. Thank you to everyone. We have had to have a few various visits to Queens and I've found they're always improving and seeking to provide the best service possible. Such amazing people work there.
When we arrived and had settled into inpatients, it would have been helpful if some of the facilities that are in place were pointed out, e.g. high chair, play room, little garden, towels, kitchen etc.
We mostly were told timings when doctors would be doing rounds etc, but this could be a bit more consistent (even a rough window, e.g. ' likely between 4pm and 6pm' is really handy.
I was kept informed and staff were friendly and attentive.
Nothing,
The ophthalmology dept at Queens is exceptionally busy.
I attend with my father every 3 weeks or so. We are always there for at least 3 hours, even on a Sunday.
It does not matter what time you have an appointment there is always a delay of at least 2 hours ( even at 8.30am )
I don't know how this problem can be resolved. We sit and wait patiently as we feel we get good care and mostly we see Miss Abeysiri herself. However, it is a test in patience, and my father is 87 years, so it is always a very long and tiring day out for him.
I felt well treated and the staff cared for me.
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Everyone was friendly and helpful
Had to wait a bit in the morning, 20-30 mins, but they were clearly very busy
In an extremely busy dept everyone was kind, considerate and helpful. Although I spend a long time without any contact after my initial examination. I understand this was because there was a urgent medical emergency but I wish I could have been moved out of the Trauma Unit earlier.
As with most hospital debts they need more staff!!! The doctors, nurses and ancillary staff just working flat ot all the time.