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Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 249,552 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Surgical Assessment Unit,
3rd May 2021


Lacie (day shift nurse) and Doreen (night shift nurse) were fantastic. Kept in regular contact with me regarding pain. Treated me like a human, not a patient or a number.


Better communication with operating theatre slots maybe but I know this is not in the wards control

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
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1 2 3 4 5
Review of Same Day Emergency Care,
3rd May 2021


I gave the above answers because I have spent 6 hours in Urgent Care department last night and it was the worse experience I’ve ever had! I had to ask multiple times for paracetamol and was ignored, also 2 members of staff were talking bad about me, they didn’t know I was right behind them! After all that waiting in pain I was told I’m suspecting to have gullbladder stones but they cannot do the scan until the next day and I have to go home ( this was 3am ) what an absolute joke! I was in so much pain and waited for nothing. How can a machine( ultrasound) only work in the morning ? I should of been told this at the beginning of the process not be made to wait 6 hours then be send home and to come back next day and wait again another 4 hours to get my scan. I have been through this before and Lister hospital never told me they have a machine which only works on certain times on the day.


The patient has the right to be keep in the loop of what is going on , if I was told from the beginning of the process that i cannot get the ultrasound until the next day I would of gone home!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
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1 2 3 4 5
Review of Tropical Lagoon,
1st May 2021


Nurses could not of done a better job. A&E only had 3 nurses on duty but were all very helpful despite a emergency being rushed in. Brought up to ward and Nurse was very helpful and supportive and so good with child. Day nurse was very busy, but available when needed. Night nurse came back to say hi following shift. Our new night nurse was so good with child and gave her chance to talk and express herself. Thank you for everything you are doing an amazing job! One area in Queens hospital that I think does not need improving!


After seeing 6 different doctors in 16 hours all with different answers, it became very confusing as to what was wrong with my child and treatment. She had an overall anti biotics, but I do feel due to family history a check up that was requested by 3 doctors was

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
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1 2 3 4 5
Review of Postnatal Ward,
29th April 2021


I am deeply pleased about my experience at the Queen's Hospital. Everyone was very supportive and caring. Every problem or request that I had, was managed quickly.


Every thing that happened and every thing that was said made my experience perfect.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
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1 2 3 4 5
Review of Audiology,
27th April 2021


The Audiologist John, that saw my elderly mum treated her with respect and dignity. What made my mum’s day was that he directed all the questions he had to her and not to me which usually happens at appointments. Thank you John.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
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1 2 3 4 5
Review of Sahara Ward B, written by a patient
25th April 2021


Very well looked after.


Food.

Dignity/Respect
1 2 3 4 5
Involvement
Rating not given.
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
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1 2 3 4 5
Review of COPE, written by a patient
25th April 2021



Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of COPE, written by a patient
25th April 2021


The nurses were first class I owe them a lot.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Sahara Ward A, written by a patient
25th April 2021


This was a very busy ward but staff were always happy to assist in any way they could and some went over and beyond to keep me comfortable and informed.


This was a very busy ward but staff were always happy to assist in any way they could and some went over a beyond to keep me comfortable and informed.

Dignity/Respect
1 2 3 4 5
Involvement
Rating not given.
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Sahara Ward B, written by a patient
25th April 2021



Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2